1,947 Illinois Pontiac/1000 Service Centers

If you are looking for a service department that truly - brianna.clark

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

Honest, Friendly, Customer Centered - niko2895

John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours. I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm." I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him. Thank you John!

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.

Tyler in parts!!!! Great!!! Job!!! Thanks for the help... - ajwielgat

Tyler in parts!!!! Great!!! Job!!! Thanks for the help getting my parts to me !!! Five-Star's.

1995 Ford Windstar ( green ) with the usual head gasket... - Video32

1995 Ford Windstar ( green ) with the usual head gasket problem<br>associated with the V6 aluminum engine. I let Webb service this gasket and had no problem until The wife drove the van to West Virgina through the mountains. Bam! The engine blew and I had to buy a new engine in Mt.Airy, NC. Anyway, when I got back to Chicago<br>I called Webb and told them what had happened, they said bring in the repair bill and they would see if Ford Motor would refund my money for the head gasket. The results were positive and I received<br>a refund. Happy-Happy.

Weeks service has always taken care of our vehicles. - Whiteash

Weeks service has always taken care of our vehicles. We have a lot of confidence in finding out what's wrong and making repairs in a timely manner.

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!