1,945 Illinois Rivian/1000 Service Centers

Good service, service worker very helpful, Location of - Loriwexler

Good service, service worker very helpful, Location of facility should be moved farther north like it was on frontage road.

Lee Zarras has always been very cooperative and pleasant - Pete

Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible.

I purchased a vehicle from this dealer and had a problem... - babywolf77

I purchased a vehicle from this dealer and had a problem with it less then 2 months after I bought it. I took it back to the dealership to have it looked at. The service guy did not want to talk to me, he ignored me and delt with my father, dispite my attempts to talk to him. The service man told me that he never buys used cars, and that buying used cars is just buying other peoples problems. "People don't get rid of good cars." Even though it had just been through their shop and I was told it was in good shape. They fixed the problem $300 later. <br>Less then 1 year after I bought the car and had it repaired, there was a recall for the same problem. The dealership gave me the runaround about re-imbersing me for the repair, even though Pontiac said they should be. I even spoke with the owner himself and he all but told me I was an Idiot. The only good people I delt with there was the sales-man who has since left to go to another dealership in town.<br><br>A formal complaint was filed with Pontiac and GM!

One of the best service departments around. - Ogerr46

One of the best service departments around. Everyone is super professional and kind. They always go above and beyond.

My experience at Bill Kay Susuki (Chrysler) was great. I... - rgrimmette

My experience at Bill Kay Susuki (Chrysler) was great. I had my 2007 Chrysler Aspen 4x4 Limited serviced for transmission leaks and front suspension repairs. The service was completed and my extended warranty was honored with no problems! As a car enthusiast and owner of six vehicles, I'm experience with dealerships! Car owners need to know their vehicle's so they can describe the problems they are having as best as possible.

The online service appointment system works very nicely.... - dadams75

The online service appointment system works very nicely. Service was completed in the determined timeframe. Sam, the service manager, went above and beyond to explain the service to be provided and if there were alternatives.

First time service customer - Anita W

We took my 2015 Mazda CX-9 in for a recall. We also needed a new key programmed. Rob in the service department was very helpful. He got everything done as promised. I will be back.

Taylor Wadi was very helpful in setting up my digital key - Gary Ebeling

Taylor Wadi was very helpful in setting up my digital key card. She was easy to work with.