1,945 Illinois Rivian/1000 Service Centers

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Bob Lindsay Acura is a first class dealership. - MAC33

Bob Lindsay Acura is a first class dealership. I drove 96 miles for the service instead of servicing my MDX at a local Honda dealership. Everything was done quickly and the car was returned to me as if recently detailed.

Great Service, As Always - Martin Towsley

Great service as always, and as I have come to expect from Bob Ridings in Taylorville. No complaints and really quick service. I appreciate the dealership went back to oil change appointments. Everyone is pleasant and professional.

Very professional. - Jerry Cox

I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none! Service is on time and properly done. Very satisfactory.

Jay and his crew in the service department go the extra - CLowery

Jay and his crew in the service department go the extra mile! Everything is excellent and if not, they will make sure it is. One of the best if not The Best service departments in the country.

The service department has been great. They got my 2005... - dickgtax

The service department has been great. They got my 2005 Explorer working on two occasions. Didn't have to wait and they stayed open late to fix everything. Replaced the battery in my remote and wouldn't charge me. Dick Grossmsn

Milking labor costs- Insurance Claim - Repulsed

Had new vehicle towed in for service and was quoted repairs would take 5 hours labor...total costs around $1500. Towed to another Ford dealer and it cost me $250.00. Taking advantage of insurance claim payment is unethical. You will NOT even get my business if I need touch up paint.

Adrian Rodriguez was a wonderful kid who helped me put... - Zane W

Adrian Rodriguez was a wonderful kid who helped me put loads with all of my problems. He was very quick with his responses and knew things like the back of his hand.