1,956 Illinois Rivian/1000 Service Centers

QuikLane excellent customer service - Unoblondie

Not often you can have pleasant review when dealing with car problems . Michelle in the quicklane went above and beyond to make what could have been an agonizing afternoon as pleasant as possible and went above and beyond in customer service . I had my pup with me they brought him out water. There was tv, internet they even offered my snacks. Again thank you for saving me from tremendous stress and making car service a pleasant experience .

Honest, Friendly, Customer Centered - niko2895

John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours. I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm." I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him. Thank you John!

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.