1,946 Illinois SRT Service Centers

So about a 1 1/2 ago I took my car to this dealership in - devonryce

So about a 1 1/2 ago I took my car to this dealership in alsip becuase my engine light came in. Sam, from the serivce department infrom me that I needed a new motor long block because the coolant was leaking. However, about a year ago it was the same issue with the engine where the coolant and oil was mixing. It was a manufacturing issue and they were suppose to put a new engine in but decided to replace a part of it. That was in the ford dealership in 9809 Indianapolis Blvd Highland, IN 46322. That's when I learn from Sam that Ford tells them what to replace and not to replace. Yesterday I called this Ford Dealership in Alsip because my engine light came on again and now I'm hearing nosies while I'm driving. Oscar, in the service department is the one i spoke to and he said that sometimes with these sensors they don't pick up things until later. The thing is i take care my vheicle , its 2018 ford escape with about 39,600 miles on it. So its not dogged out. It really seems that alot corners are being cut to save them money and things are not being checked. And that's going to cost me money and to having to constantly keep coming back. So hopefully this can be address soon

Good service and friendly atmosphere! - Julio

Good service and friendly atmosphere! Accurate description of the service! Tech advisor very well informed and knowledgeable! Very quiet place to work while you wait!

Brought my older 17 year old P2 Volvo in for service,... - b.ives1966

Brought my older 17 year old P2 Volvo in for service, Anna and Mark were great ! Service Department repairs were made with good communication. Parts were ordered and in stock ready to go. My car was cleaned and ready to go with no problems at all. I am very happy with the service I received. Great Parts Department also. looking forward to when I bring my next Volvo in for Service.

Fantastic salesman - Mainemom

Had a phenomenal gentleman assist me with my requests. He was very helpful and communicated with me through the entire process! Dan Machu loaned me a car to use while the service department had mine. All around great experience and highly recommend Dan to anyone looking for a reliable and dedicated salesperson!

Service visit - Mc

Sherrie was vEry friendly, service was fast and a very complete job..standard servicing and brakes. Informative explanations and information regarding future serving. Great job

Amazing - Daniel

Their service staff went above and beyond my expectations!!! Thank you so much for you fast and reliable service!! Highly recommend. Bought extra accessories and was an awesome experience!!

Brad, service manager got me in a timely manner and the - hddan1

Brad, service manager got me in a timely manner and the recall and oil change were done.It was a very good experience.

I bought a 2022 Mercedes new and experienced a multitude - Anonymous

I bought a 2022 Mercedes new and experienced a multitude of error codes from the vehicle, one of which makes the steering pull to the right while driving among other issues. After receiving 3 different loner cars and months of trying to get the issues fixed the dealership told me they can not fix the issues this car has and I MUST return their loaner car to the dealership or they will file a stollen vehicle report and arrest me. I told them I don't want my car back if it is not fixed and we are now in the process of transferring the vehicle to a different dealership. I never received any communication about the status of my car through any of this which is not good and when I called to check on its status the manager told me he doesn't want to work on it. I then got the police involved to sort everything out and we are moving forward but the bottom line is this dealership lacks communication and the knowledge to fix the cars issues. Two separate issues now and they have basically told me they don't know how to fix it. The first issue got fixed with the steering wheel shaking over bumps but I had to tell their mechanics the cpu codes to fix that! I got on the Mercedes-Benz online forums and finally found the answer to educate their mechanics who are trained way more than I am and that took months too. Ridiculous! I do not recommend this dealership to anyone, for anything. Period.

The Best Service - Cindee & Gideon & Gavri'el

I have been to many Ford dealers for service and Mertz Ford in Millstadt is by far the best Service I have received. They not only perform the service needed but check everything they can to make sure your safe. And the kindness and caring they show towards you to make sure your pleased with the service. Rickey & Kyle are not only knowledgeable of the cars but will make sure your satisfied with the service as well as doing anything more to be of help and you leave satisfied. I have been to a few Ford dealers for service and I thank God I found Mertz Ford. A definate KEEPER!!! And my Service Dog Gideon, found his girlfriend there LOL. Shelby, the Mertz Ford mascot!

Service Exceeded Expectations - Zob

I needed a part ordered and a few minor paint touch ups for a 10 Mustang GT. Mertz Ford GM Mike Rich suggested I bring it in and have their paint tech look it over and see what can be done. Paint touch ups are difficult, but I was very pleased with the results. The process took less than an hour. I also ordered a new battery cover a few days before and I was able to pick it up the same day the paint was repaired. Great service and excellent results. Appreciate the help.