1,945 Illinois SRT Service Centers

Burned up new truck!! - Robert & Carmen

I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.

Let me start by saying this: if there were a gold - angelorreed

Let me start by saying this: if there were a gold standard for automotive service, Matt Page and Josh Paez at BMW would be the blueprint. I’ve been to multiple BMW dealerships over the years, and none even come close to the level of care, professionalism, and dedication I’ve experienced here. Matt Page, the service manager, is nothing short of phenomenal. He runs the service department like a well-oiled machine, but what truly sets him apart is how much he genuinely cares about his customers. You’re not just a number to him—he makes sure you feel heard, respected, and taken care of every single time. And then there’s Josh Paez—my go-to service advisor and an absolute rock star. He’s sharp, responsive, and always one step ahead. Whether it’s a routine service or something more complex, he keeps me informed and at ease throughout the entire process. I trust him implicitly with my car, and that says a lot. Together, Matt Page and Josh Paez have created something rare in the automotive world: a place where excellence isn’t just expected—it’s the norm. This isn’t just the best BMW service center I’ve been to. It’s the best dealership experience I’ve ever had, period. If you want to experience what true customer care feels like, go see Matt Page and Josh Paez. They don’t just raise the bar—they are the bar.

Great service, easy to get in for oil change, in and out - Ttvplayer1027

Great service, easy to get in for oil change, in and out quickly even with a cash wash.

I really want to thank the guys in the service center for - lrobertsonmicro

I really want to thank the guys in the service center for restoring my Mini Cooper. We have had it for 15 years. I love this car and it has a roof rack for my kayak that is exactly the same length as the car. We took it in for routine service and they found extensive rust in the undercarriage of front. After looking at what was available we decide to repair our beloved Mini. The service center was so cooperative and did a fantastic job of fixing the car and tightening up the entire car. Thanks so much.

My review is for the service department at Patrick Volvo.... - depot4318

My review is for the service department at Patrick Volvo. They could not give me an accurate quote for a standard 30K service for a 2019 XC40 I purchased new from them a little over 3 years ago. 4 different quotes. My Volvo app, tied to my vehicle, stated service was no cost. When I called to set up the appt for the service, I was quoted $340. I explained that the Volvo car app said it was a no cost maintenance. The person from the service dept told me they would check and get back to me. That did not happen. So today before driving 31 miles one way to the dealer, I called to try to confirm cost of service, if any. The person from service that answered this time, looked up my service appointment and vehicle and told me the only thing I would be charged for under standard 30k maintenance would be the tire rotation, which is $49.99. An hour later when I arrived at the dealership for my service appt I asked to confirm the price again as I had been quoted 3 different estimates for the standard maintenance service. This time the quote was just over $200 for the same 30K mile maintenance. I left the dealership without getting the service. it's not a ton of money, but felt this should have been easy. There must be a big disconnect somewhere in their service department if they cannot provide an accurate estimate for standard 30K maintenance on a 3 year old car. I would recommend this dealer to make a new car purchase- great sales team and management, but get your car serviced elsewhere.

Excellent caring people!!! - Eddiejohn

Great experience from the parts manager to the service manager to the salesman to the financial manager!!! Got me in a truck when my car was on its last leg!! Very caring people!! Thank you all so much!!! You won’t be sorry you shopped here !!!

An experience I won’t forgot, the service that me and my... - jordan021503

An experience I won’t forgot, the service that me and my family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, thanks to Bob!!!

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Arrived without appointment. - tdpd4

Arrived without appointment. Was readily accommodated with appropriate wait time and resolved issue. Totally satisfied.