1,954 Illinois SRT Service Centers

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!

A wonderful experience - Anicole14

I had such a great experience calling in for some assistance. I spoke with a woman by the name Jeismarie who was very helpful and overall just patient and friendly. I was considering shopping for my first car and had a few in mind along with several questions this being my first experience. Jeismarie was very personable and attentive over the phone, its hard to show personality through just the sound of your voice. She was great help, will be going in later this week to browse.

This is the only dealership I let maintain my car. - SK

This is the only dealership I let maintain my car. Miguel Duran is the perfect service advisor. He made sure everything was done and at the minimum cost thoroughly checking my warranty etc. The only mechanic I use there is Mike Kladis He is thorough, very knowledgeable and explained everything to me that was done and at what level everything was done. I appreciate the explanation from both men. They both made me feel I was driving the safest car around. I love my 2020 Escape and I feel with their help I will have this car a long long time. Kudos to Westfield Ford for excellent Service again and again.

I recently went in for an oil change and was informed - kms

I recently went in for an oil change and was informed that both of my batteries needed to be replaced. I proceeded with replacing the auxiliary battery but was advised to have my main battery tested at Napa, where it was originally purchased. At Napa, they thoroughly tested the main battery, walked me through their process, and confirmed that there was nothing wrong with it. I was also shown how easy it is for the dealer to fib the numbers, showing how they can raise and lower to any result they please. Wanting to verify the dealership’s diagnosis, I contacted Wickstrom and requested a copy of the battery test results that indicated my main battery needed replacement. After multiple follow-ups, I was eventually told in a text, “Kim, I retrieved the work order from your visit and no longer have the battery test receipt.” Despite it being part of the work order from my visit, conveniently this receipt is missing. This experience has raised serious concerns about their recommendations and transparency.

Modern Day Thieves - 2007 Mustang GT

I went in for just a few fluid drains and refills, and a few spark plugs. Somehow they padded the bill with all kinds of labor charges, checking things that I could've done myself. It cost me a month's wages to do what I could've done myself in a handful of hours. I will never spend another penny at this dealership again, as far as labor and service goes. Parts is another story, because the prices are set. But their service department will drain your bank account, coming up with all kinds of ridiculous charges, and parts price inflation. You've been warned.

I have always received excellent service from the service - JAYNEFAMILY

I have always received excellent service from the service department at Willowbrook Ford. At my most recent visit, Mike Mashburn provided some of the best service we've ever had. Kind, patient, personable, honest, kept me updated. Thanks so much, Mike!