1,351 Illinois Used Car Service Centers

Well, we bought our 2021 Suburban in June, and the check - Meghan Simmons

Well, we bought our 2021 Suburban in June, and the check engine light was on, but it would not stay on, and we were told the dealership would look at it and fix the issue prior to us buying it. It was there to be detailed over the weekend and we signed papers on a Monday. When we picked it up from being detailed the license plates were destroyed front and back from the pressure washer. The check engine light was off, we asked the salesman what was wrong, and we were told it was not on and that they wanted to wait until our "extended warranty" kicked in to address. We now know this is so the dealership would not have to front the costs. Long story short beginning of January the light came on and stayed on as we were told they could only check it if the light stayed on as it was sporadically on prior. They pick up my car, they do not leave me a driver...this is a Friday... my husband is called that afternoon and told we need brakes and rotors, and this was $800. We said no we will wait as we are already paying for tires to be rotated, oil change....and the diagnostic that the warranty didn't cover as well as the copay for the extended warranty. We explained what we had been told numerous times this would be taken care of by the dealership, and we got the excuse well that salesman shouldn't have been telling people that. There were no attempts to meet us in the middle, to even attempt to make it right, we were bamboozled. So as of Friday night, we have no vehicle and we get a call Saturday at around 2pm, that they still are not sure what exactly is wrong but that the suburban is undrivable, and that the GM tech will be off until Tuesday. Therefore, we were without a vehicle to get to and from work until it was fixed. Meanwhile they get the vehicle fixed and the driver returning the car, hits a "rock" and flattens our tires we had purchased less than 6 weeks ago requiring a patch to be placed, therefore they want to keep our vehicle another night, we tell them no fix the tire and we are coming to pick it up. We get there around 6pm and they cannot find the key. Finally, it is found after 30 minutes of waiting and then there is no receipt. Its printed and we leave... the engine is still making a squealing noise. We get home and review the receipt with recommendations, and it says we need FRONT BRAKE PADS AND A SERPETINE BELT!!!!!! NOT BRAKES AND ROTARS. This entire process has been a nightmare, this is the third vehicle we have purchased here and will most likely never return after these issues. I don't care that YOUR salesperson shouldn't have said that I feel like someone should've tried to offer a discount or meet us in the middle. I also feel like when you call to tell someone their vehicle needs something you should know exactly what it is and a price and you're insane if you think brake pads on fronts and a serpentine belt are 800. Again NIGHTMARE.

We have purchased two new vehicles from this dealership - Your Name

We have purchased two new vehicles from this dealership over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for service. My complaint was a repetitive "thump-thump-thump" while driving. I'd looked at the wheels, tires and underbody and saw nothing. When I pulled in for service one of the technicians responsible for onboarding customer vehicles, a nice young man who gave his name only as "Brett", happened to say, "You know you've got a lump of tar on your front wheel..." And sure enough, I'd picked one up somehow at one of the many, many road construction projects going on (it's an election year, right?). Brett and his crew let me roll away and I scraped off the tar at home. THANKS BRETT! I really appreciate the service!