1,338 Illinois Used Car Service Centers

I bought a 2022 Mercedes new and experienced a multitude - Anonymous

I bought a 2022 Mercedes new and experienced a multitude of error codes from the vehicle, one of which makes the steering pull to the right while driving among other issues. After receiving 3 different loner cars and months of trying to get the issues fixed the dealership told me they can not fix the issues this car has and I MUST return their loaner car to the dealership or they will file a stollen vehicle report and arrest me. I told them I don't want my car back if it is not fixed and we are now in the process of transferring the vehicle to a different dealership. I never received any communication about the status of my car through any of this which is not good and when I called to check on its status the manager told me he doesn't want to work on it. I then got the police involved to sort everything out and we are moving forward but the bottom line is this dealership lacks communication and the knowledge to fix the cars issues. Two separate issues now and they have basically told me they don't know how to fix it. The first issue got fixed with the steering wheel shaking over bumps but I had to tell their mechanics the cpu codes to fix that! I got on the Mercedes-Benz online forums and finally found the answer to educate their mechanics who are trained way more than I am and that took months too. Ridiculous! I do not recommend this dealership to anyone, for anything. Period.

It's a great dealership and I would love to have to come - wswarn7

It's a great dealership and I would love to have to come back and get another car from.

I purchased my used vehicle from Midwest Motors a few... - fode140

I purchased my used vehicle from Midwest Motors a few years ago now. I have since with the expansion of Midwest Motors gone back for regular maintenance, repairs, and detailing of my vehicle. Beginning with the purhcasing experience, this is not a regular dealer. They located a car for me exactly as I requested, and when it was ready, called me in, the paper work was ready, the car was detailed, and I was out in less than 20 minutes! The service is unparalleled. I'm done with spending an entire day at a dealership haggling from then on! As far as the service goes, George in the service department is very helpful, and gives guidance and offers suggestions on when to perform certain maintenance and save money. I am always treated with the utmost importance and am actually appreciated as a customer!