1,353 Illinois Used Car Service Centers

I went to Norwood Park Dodge for an oil change when Matt... - rjarman

I went to Norwood Park Dodge for an oil change when Matt the service guy Matt said 'Is there a trick to putting your key in?' Come to find out the ignition cylinder had broken in the 5 minutes between me giving them my car and him getting in it. It could have happened at anytime and i don't think he broke it so I agreed to just have it fixed and I would pay for it. He gave me an estimate of $630 with the $330 part. I went to the dealer and got the part myself for $170. I came back a week later to get my car and was surprised to see a $595 bill when it should have been $300. They never called me to let me know there were additional charges, the largest being a tow to the dealership to fix the car!!!! After arguing with the manager and the service guy who were both very nice and apologetic and admitting they didn't call to talk about the additional charges. I had to speak to the owner Mike who was an absolute arrogant xxxxx. Some of his favorite quotes 'I'm not trying to retire off your extra $300 in charges' and 'You really can't tell when a lightbulb goes out.' He finally came down on the doubled estimate to $400 still a $100 over the initial estimate. Speaking off light bulbs, Now my gas gauge doesn't work properly and a light is out in my dash and they disassembled it. Mike then went back into the office to argue with an 80 year old man about something that they weren't going to cover under thier extended warranty. Also, the day that I dropped off the part I witnessed another customer come in to pick up his truck that was complaining the bill was $800 more than quoted and they took an extra week to complete the work. Matt the mechanic could not have been nicer or more helpful but I do think that the owners are crooks and make it common place to bill grossly over the estimate and threaten to not release your car if you don't pay. Do not trust these people.

This dealership has all of the aspects of great - BusinessAnalyst1

This dealership has all of the aspects of great customer service. I went to another dealership appointment made to address a fire hazard 'initial remedy' and the part wasn't on hand. I went to the Bloomington dealership whereupon the service and mechanic team applied the initial remedy recall fix in 10-15 minutes.