1,945 Illinois smart/1000 Service Centers

Been dealing with Fenzel Motors for years, small town... - Jeepman6

Been dealing with Fenzel Motors for years, small town dealer with a first class 5 star attitude. So much better than the high pressure, low service mainstream dealers you find these days.

Best dealership I dealt with in a long time! - ericmac

The service Dept.did awesome job in getting us back on the road asap. My salesman Zack and manager Mike went way out of there way to accommodate us and help in every way. I have never seen a manager take such a personal interest in a customer. We live 40 min. away well worth the drive. This truly is a HOMETOWN dealership!!!!!

Quick Service - BethaltoGirl

I walked right in and was able to get my car serviced with "The Works" and got a great deal on a new set of tires! Thanks Jerseyville Motor Co

This guy is kind of a jerk when he has no chance of... - selover111

This guy is kind of a jerk when he has no chance of getting your money. Clearly he becomes "Mr. Personality" when he has the opportunity to sell something to someone. I definitely will not be buying ANYTHING from him. Seriously ... learn to be nicer to people Pat.

Hope to save you a head-ache! AVOID Jim Potts Motor Group! - neubaum

Consider yourself warned- 1 star is over-rating! I brought my Sea-Doo to them in Oct 2013 to have the starter replaced and then winterize the unit - I was told this would take a couple of weeks. Not once did they call me back during this ordeal (I called them many times asking when my pwc will be done). Ultimately I got my pwc back in May 2014 - yes, that was 7 months later. Upon picking up my unit, my invoice had charges for: winterizing, 'summerizing' ($119 to recharge my battery and drain the anti-freeze), and replacing the starter - with a note: labor prices were raised in April (this applies to replacing the starter). To top this off, when I launched my Sea-Doo three weeks later, the unit ran terribly. I tried to arrange to have Jim Pott's look at this - since something didn't seem right and to discuss the original invoice - but the various people were always busy and would have to call me back. I left my name and number four times - never got a call back. I got a recommendation to have someone else check out my Sea-Doo. After explaining the symptoms (unit starts fine, seems fine for about 10 seconds then starts bogging down, lots of smoke coming out of engine compartment) - he took a peek at the engine and had it diagnosed in a minute - Jim Potts 'mechanic' didn't reattach clamps properly and water and exhaust were spewing into the engine compartment bogging everything. He had it fixed 2 days later. His words, 'If you feel like you must go to a dealer for work - go to Nielsen's. You will pay dealer prices, but at least the work will be done right'. I told him that I will stick with him. Went to Jim Potts to discuss this whole situation with the owner - I pretty much got told to pound sand. Terrible service, no customer service.

Josh reached out to us about our issues with the service - RonH

Josh reached out to us about our issues with the service department. He had us bring the car back and they double checked the work done and checked the evap relays. They changed out the gas cap and reset the the system. Josh said if the light comes back to be sure to reach out to him in the future.