1,954 Illinois smart/1000 Service Centers

I've been coming to Muller Subaru for car maintenance in... - benc

I've been coming to Muller Subaru for car maintenance in the last three years, and every experience was superb! Kevin and the rest of the staff always provided quality standard of work and that everyone is always willing to provide assistance in a very courteous way. Their utmost professional manner in the delivery of service truly demonstrate their commitment to bona fide customers like me.

Purchase car - dacook800

Worked with Randy— excellent, pleasant and no pressure Highly recommend him. He was very helpful and spent a lot of time going over car with us

Excellent staff - BillKloempken

Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff!

While heading home to Tennessee from vacation my tire... - Me

While heading home to Tennessee from vacation my tire pressure light came on and I stopped at this nearest Honda dealership. They were slammed! And yet when I went in and told them why I was there, they had me back on the road within 15 minutes. I was so appreciative, they were so respectful and efficient and deserve recognition for their kindness.

Keith in service was great and because of him I will... - AnitaHawkins932

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks

Dishonest, disorganized with a great lack of Customer Care - gtcan2

This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.) It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty. Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable. **Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings.

We had our 2014 Fusion serviced and left with a new 2023 - Jkstuff53

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job.

I have been very satisfied with the service and - babyboomer

I have been very satisfied with the service and performance of my Lincoln Continental and I appreciate the professional experience I received from Scott

I appreciate the time Johnny Hackl in service took to go... - theaher38

I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.

The best dealership and service center I have... - Alpana Patel

The best dealership and service center I have experienced! They are so nice and accommodating and take care of you like family! Thank you!!

I had a very concerning issue with my new Mazda. - Agnesavra

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊

Service department manager Dennis Tiffert is absolutely - Hristo Atanassov

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.