1,954 Illinois smart/1000 Service Centers

after more then 8 years Joe Ryan treat me as piece of... - Jester479

after more then 8 years Joe Ryan treat me as piece of s.... . never again buy car from them and never again go for service. i have 3 dealers close by ,but i always go to them but after today never again. Joe Ryan get a live and go somewhere else . I was wait more then 24 hours for info about my car.(never happen before). then he hang up on me when i was try get some info how long my car going to be in the shop . car was under factory warranty but he was try charge me for some things. i have extended warranty . i rate them today very bad in all categories most because of service

My first Cadillac, and not purchased thru a Cadillac - hutch1618

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY - deandrerbanks

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY ARE RACIST I WOULD NEVER RECOMMEND THEM TO ANYONE

Went in for burned out light and drove in the - mrstevenbmitchell

Went in for burned out light and drove in the garage…waited a couple minutes for service to come out and that didnt happen. Went inside and talked to guy in middle of the techs (short guy with no personality). He wanted to charge me $189 to fond the problem for a burned out low beam headlight. NOT COOL! Between them overcharging me and his arrogant attitude, not going back!