1,962 Illinois smart/1000 Service Centers

I went to Norwood Park Dodge for an oil change when Matt... - rjarman

I went to Norwood Park Dodge for an oil change when Matt the service guy Matt said 'Is there a trick to putting your key in?' Come to find out the ignition cylinder had broken in the 5 minutes between me giving them my car and him getting in it. It could have happened at anytime and i don't think he broke it so I agreed to just have it fixed and I would pay for it. He gave me an estimate of $630 with the $330 part. I went to the dealer and got the part myself for $170. I came back a week later to get my car and was surprised to see a $595 bill when it should have been $300. They never called me to let me know there were additional charges, the largest being a tow to the dealership to fix the car!!!! After arguing with the manager and the service guy who were both very nice and apologetic and admitting they didn't call to talk about the additional charges. I had to speak to the owner Mike who was an absolute arrogant xxxxx. Some of his favorite quotes 'I'm not trying to retire off your extra $300 in charges' and 'You really can't tell when a lightbulb goes out.' He finally came down on the doubled estimate to $400 still a $100 over the initial estimate. Speaking off light bulbs, Now my gas gauge doesn't work properly and a light is out in my dash and they disassembled it. Mike then went back into the office to argue with an 80 year old man about something that they weren't going to cover under thier extended warranty. Also, the day that I dropped off the part I witnessed another customer come in to pick up his truck that was complaining the bill was $800 more than quoted and they took an extra week to complete the work. Matt the mechanic could not have been nicer or more helpful but I do think that the owners are crooks and make it common place to bill grossly over the estimate and threaten to not release your car if you don't pay. Do not trust these people.

I took my Honda in for a fuel pump recall and to have my - spunke5

I took my Honda in for a fuel pump recall and to have my battery/ charging system looked at. After speaking with Mike, my charging issue was repaired and I am confident the fuel pump installation issue will be taken care as well . Thank you Mike and Ryan for your excellent attention to customer service!

After our car threw a piston on I-55, and had to be - E&G

After our car threw a piston on I-55, and had to be flat-bedded to the closest Hyundai dealership, O'Brian's, we were unsure what to expect...but they have put all the stress to rest. We had to get a rental car from the Central Illinois airport due to the time of day, with all other dealerships & rental car places being closed. Constant updates kept us in the loop on what to expect next. They offered a loaner car after the news of how long it would take to get the necessary parts, and I drove up from my home in St Louis to return the rental and get the dealership loaner. Both Uber and Lyft had no cars running, but Joe (Service Dept) and Etta were so incredibly friendly, and without hesitation offered to follow me to the airport to drop off the rental car, and bring me back to get the dealership loaner. They have been in constant contact about the next steps with our vehicle, and are always friendly and able to answer all our questions. Chicagoland native here, who moved to St. Louis, and who was going to buy a Kia next time because it's a closer dealership for maintenance....however my next car WILL BE from O'Brien Hyundai and I'll happily make the drive to Central Illinois for any dealership work that needs to be done. Joe and Etta are both amazing, and because of those 2 staff members, I learned how the entire business runs....and O'Brien will have my business, and word-of-mouth in the future. A great team takes both the staff and the management to keep...and they have it all.

Excellent custom service from Andrew today Feb22 2024. - Rfrafarmer

Excellent custom service from Andrew today Feb22 2024.. O’Brien has always been great to deal with for vehicles (:

This dealership has all of the aspects of great - BusinessAnalyst1

This dealership has all of the aspects of great customer service. I went to another dealership appointment made to address a fire hazard 'initial remedy' and the part wasn't on hand. I went to the Bloomington dealership whereupon the service and mechanic team applied the initial remedy recall fix in 10-15 minutes.

I have had Nissan for a dealership since we moved to - marciamoore1951

I have had Nissan for a dealership since we moved to Bloomington in 2008 and have always had good service. We have used their service area for all the maintenance on our cars and appreciate their notices for service times.

Very good and nice easy to talk to very concerned about - Mrxsstrs

Very good and nice easy to talk to very concerned about my needs and good consierge service