1,945 Illinois smart/1000 Service Centers

One of the best salesman I’ve met , thanks Mike , from... - James

One of the best salesman I’ve met , thanks Mike , from the moment we walked to the door we felt we will buy a car , thank you so much for all of your help

Kaylen was super knowledgeable/helpful. - Reese

Kaylen was super knowledgeable/helpful. He really made the entire experience much easier than I expected!

I am currently driving a rental vehicle (Charger) while - Sshaw56

I am currently driving a rental vehicle (Charger) while my car is getting bodywork done following an accident. There is no owners manual and I was having a time trying to sync my phone to the car. I arrived at the Morton dealership early November 16 hoping someone on the sales team could help a guy out. Luckily DENNIS JORDAN took it upon himself to promptly get my phone connected and he demonstrated other features of the audio and climate control systems I didn’t know how to access. It was a pleasure to just walk into a business I haven’t traded with in the past and get knowledgeable help from courteous staff. Sam Leman, you have a real jewel in Dennis Jordan! Steve Shaw Morton, IL

This dealership was able to find me a great car very - oliviagtheirl

This dealership was able to find me a great car very quickly! Tom Smith was wonderful to work with and made the purchasing process very simple and quick so I was able to start driving my new vehicle fast!

I worked with Kylie, “Service Advisor” yesterday. - LeeAnn Merlie

I worked with Kylie, “Service Advisor” yesterday. Kylie worked with me through the entire process while my car was being serviced utilizing Toyota Care. The oil was changed, tires rotated and a Toyota Recall was checked. The result for the recall indicated my car was safe and did not need to be corrected. My 2023 Toyota Highlander has operated flawlessly since I purchased it a year ago. I trust Sam Lemon Toyota to work on my car and believe the 1 hr and 1/2 drive is well worth it! I highly recommend this dealership and if you are lucky enough to get Kylie as your service advisor, you will be well taken care of!!

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

Warrantee work done over and over the they had to replace... - wnsrf2

Warrantee work done over and over the they had to replace parts that they screwed up. Best way to deal with them is to call saturn corp costomer service if they wreck your car.The car is still not the new one we bought

I needed my tires rotated. I happened to be in the area... - 8973glenburn

I needed my tires rotated. I happened to be in the area so I dropped in. They immediately took care of me. They throughly checked my car for any problems. I found out that my front brakes needed to be replaced soon. Being a woman I depend on your dealership to take care of my maintence. The service manager, Kevin Hawkins, took me to the lounge and got me a cup of coffe personally. The tire rotation was free you can't beat free. Overall I would say that your dealership is the best. I have told some people about how good you are.8973

My experience with Schaumburg Kia has been nothing but - Porschegoog

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs.

He’s very good and cooperative with their customers with - Abbaszeb84

He’s very good and cooperative with their customers with such a pleasant environment. Great staff

Great experience. Shane was thorough and explained the... - djl0202

Great experience. Shane was thorough and explained the whole process. Just made purchasing a car easier. The whole team was great from Tom to Shane.

Great Customer Service all around. Super friendly and... - brian.kappes

Great Customer Service all around. Super friendly and very accommodating. I’m not one to type a whole book so your 25 word minimum is not for me. I will say this…I’d have a Beer with all of em..Service and Sales!

Everyone at Scherer Mazda has treated my family in an - mdliese

Everyone at Scherer Mazda has treated my family in an EXCELLENT manner!!! The quality of the vehicle is only enhanced by the quality of everyone who works there. Mr. Scherer is a man I fully trust!! I now own all Mazda products, and that is because I know Scherer Mazda "stands" behind their cars!

Pat Cousar is allways ready to answer any question I... - rosekate

Pat Cousar is allways ready to answer any question I might have about my new car or to show me how car features work.I buy all my cars from Pat.

This place has gone way down hill in recent year. - Mkd

This place has gone way down hill in recent year. I don't know if they are under new management or what. Took my car here for an oil change. Paid 4xs what I would have at local mechanic but I wanted it done right so that was ok. A month later there is absolutely no oil in my engine and the oil cap is so loose that I could take it off by hand. Business made zero efforts to reach out to me and make things right. I will never take my car here again. Even if there's a recall, I'll travel to a different Hyundai dealership. This place just wants your money.