1,954 Illinois smart/1000 Service Centers

Oil change and leaky tire - dale underwood

I had an appointment and was greeted promptly. My car was taken in immediately for service and returned quickly with all my problems solved. And it was done at a reasonable price. Well worth the drive.

I’ve always dealt with Greg because I really like him and - jefgustafson75

I’ve always dealt with Greg because I really like him and I don’t like anyone else there. They’re too pushy. So here’s the thing, I bought a 2024 Jeep Grand Cherokee from the Manchester lot, and barely a couple thousand miles into it, I had all kinds of alarms flashing at me. It was covered under warranty and they got it fixed and it cost me nothing. The head guy in the service department (who’s name escapes me) was the most helpful customer service person I’ve ever talked to. My only problem is with (I believe it was) the guy running the dealership who gave me the rental car. Now I bought this vehicle from his dealership brand new and when I had a problem that was covered under warranty, he gave me a 20 year old car that barely ran, with 175,000 miles on it…and that is not an exaggeration. I was told I would get something comparable to what I have and this is what I get. My wife is in a wheelchair and it’s the middle of winter in the upper midwest. Now you would think I’d get a little better service than this, but I was very disappointed. Now I have more alarms going off in my vehicle so I’m going to have to go through this all over again. I’ll just wait until Spring to tell them about it so I don’t have to risk my life in some old piece of rental junk. I probably won’t buy from that lot ever again.

Everyone at the dealership are very friendly and helpful. - dlkeck1967

Everyone at the dealership are very friendly and helpful. Make you feel more like old friends than just customers

Took my vehicle in July 2024 for a vibration problem at a - boobear0209

Took my vehicle in July 2024 for a vibration problem at a high speed. They said I needed new tires, breaks and rotors. Spent $1200 and replaced what they said needed because I was driving to Fl in the next couple weeks. My mileage was around 133,000 at the time. My vibration problem was fixed but that was due to my replacing the tires. After we got back from Fl my breaks started squeaking really bad the longer I drove it and used them. I called them back after that and ended up taking my vehicle back twice after that regarding the squeaking and both times they had my vehicle all day and then told me they couldn’t hear it and that if they couldn’t see anything wrong then nothing could be fixed. They didn’t try to change anything out to see if that was the problem. So the last time I called and complained was Oct 2024 because what’s the point when they tell me it’s normal and I’m without a vehicle another day. Here it is April 2025 and I can’t take the noise anymore. It’s bad when I use my breaks soft or hard. I ended up taking it to a different shop and he removed all 4 tires to look at everything. My front rotors already had new grooves in them from the new break pads having metal pieces showing and rubbing from only 8mo and 6000 miles put on my vehicle, which now I have to spend money to replace them all again in the front because they didn’t want to make the customer satisfied and try other alternatives. I sent a message to you guys yesterday and Janelle called me back. She had an attitude and shouldn’t have spoken to any customer like she was doing. You are in a customer service position, do better. She basically told me that the problems I came in with was the same problems I’m having now and that my driving and mileage was the cause. She wouldn’t take any responsibility for anything nor admitted they could’ve did anything different. So what I got from her is that every 6000 miles, which is every oil change, I should need to replace my rotors as well. That’s ridiculous and maybe she needs to better educate herself before talking to an ex customer. Good thing there is another Chevy dealer in town.

One of the best salesman I’ve met , thanks Mike , from... - James

One of the best salesman I’ve met , thanks Mike , from the moment we walked to the door we felt we will buy a car , thank you so much for all of your help

Kaylen was super knowledgeable/helpful. - Reese

Kaylen was super knowledgeable/helpful. He really made the entire experience much easier than I expected!

I am currently driving a rental vehicle (Charger) while - Sshaw56

I am currently driving a rental vehicle (Charger) while my car is getting bodywork done following an accident. There is no owners manual and I was having a time trying to sync my phone to the car. I arrived at the Morton dealership early November 16 hoping someone on the sales team could help a guy out. Luckily DENNIS JORDAN took it upon himself to promptly get my phone connected and he demonstrated other features of the audio and climate control systems I didn’t know how to access. It was a pleasure to just walk into a business I haven’t traded with in the past and get knowledgeable help from courteous staff. Sam Leman, you have a real jewel in Dennis Jordan! Steve Shaw Morton, IL

This dealership was able to find me a great car very - oliviagtheirl

This dealership was able to find me a great car very quickly! Tom Smith was wonderful to work with and made the purchasing process very simple and quick so I was able to start driving my new vehicle fast!

I worked with Kylie, “Service Advisor” yesterday. - LeeAnn Merlie

I worked with Kylie, “Service Advisor” yesterday. Kylie worked with me through the entire process while my car was being serviced utilizing Toyota Care. The oil was changed, tires rotated and a Toyota Recall was checked. The result for the recall indicated my car was safe and did not need to be corrected. My 2023 Toyota Highlander has operated flawlessly since I purchased it a year ago. I trust Sam Lemon Toyota to work on my car and believe the 1 hr and 1/2 drive is well worth it! I highly recommend this dealership and if you are lucky enough to get Kylie as your service advisor, you will be well taken care of!!

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

Warrantee work done over and over the they had to replace... - wnsrf2

Warrantee work done over and over the they had to replace parts that they screwed up. Best way to deal with them is to call saturn corp costomer service if they wreck your car.The car is still not the new one we bought

I needed my tires rotated. I happened to be in the area... - 8973glenburn

I needed my tires rotated. I happened to be in the area so I dropped in. They immediately took care of me. They throughly checked my car for any problems. I found out that my front brakes needed to be replaced soon. Being a woman I depend on your dealership to take care of my maintence. The service manager, Kevin Hawkins, took me to the lounge and got me a cup of coffe personally. The tire rotation was free you can't beat free. Overall I would say that your dealership is the best. I have told some people about how good you are.8973

In 2023, Leased a 2024 kia k5 and on november 2024 took - Dissapointed

In 2023, Leased a 2024 kia k5 and on november 2024 took car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternator light and oil light came on and had a burning smell. Had to drive the car back very slow in traffic while car hesitating and stopping on the way because they did not have a tow truck ready. Once there and the car was checked they found out that whoever was working on my car did not put the oil cap back on securely and ALL the oil spilled everywhere under the hood so the engine did not have ANY OIL. Tried to get some kind of compensation or someone from Schaumburg Kia to rectify the damage that they caused to the car and putting my life at risk driving in busy traffic and they did NOT do anything but cleaned up the oil spill and offered 3 free oil changes on a lease that was less than 12 months before it ended. They still to this day did NOTHING to compensate or satisfy their customer for the damaged they themselves caused. That car's engine and all the components could be damaged and this was a brand new 2024 leased car that money was put down and paid for every month on time and at the time of the oil spill there was only about 5,600+ miles on the car so the car was still considered brand new. I would not trust schaumburg kia when it comes to taking care of their customers especially if they caused any damages to the car. I even had to pay for the oil changes which they should have been paying for and not after the oil spill that was caused by them. Bad business ethics and do NOT take care of their customers.