1,956 Illinois smart/1000 Service Centers

Great experience. Shane was thorough and explained the... - djl0202

Great experience. Shane was thorough and explained the whole process. Just made purchasing a car easier. The whole team was great from Tom to Shane.

Pat Cousar is allways ready to answer any question I... - rosekate

Pat Cousar is allways ready to answer any question I might have about my new car or to show me how car features work.I buy all my cars from Pat.

This place has gone way down hill in recent year. - Mkd

This place has gone way down hill in recent year. I don't know if they are under new management or what. Took my car here for an oil change. Paid 4xs what I would have at local mechanic but I wanted it done right so that was ok. A month later there is absolutely no oil in my engine and the oil cap is so loose that I could take it off by hand. Business made zero efforts to reach out to me and make things right. I will never take my car here again. Even if there's a recall, I'll travel to a different Hyundai dealership. This place just wants your money.

Efficient, friendly service. I had left my car at the... - HappyHonda

Efficient, friendly service. I had left my car at the dealership and was texted about a couple of additional services that were recommended along with their costs. Very helpful. I then called and asked a couple questions before giving my approval for the services.

I'm happy now to see others complaining about having 2-2. - dosdon2

I'm happy now to see others complaining about having 2-2.5 hours for an oil change by Serra Buick GMC Champaign--they are definitely going down in service. Explain to me how a person sets an appointment up online and has to sit for that long when they are not busy!!?

I had just purchased a used Subaru and came to pick it up... - jadhumes

I had just purchased a used Subaru and came to pick it up two days later. When I got to the car, I couldn't get inside it because it wouldn't unlock with the key fob. I went inside the Serra Honda service area to seek assistance. It was raining outside and one of the Honda Service techs was able to get into the car to bring it to me. We discovered the key fob battery had died. So Chris Rogers took the time to take the key fob apart and replace the battery for me. He made sure the car started and that I was able to get on my way. Thanks to him for his assistance! This was a busy time in the morning for people to drop off vehicles for service and it was raining outside. I appreciate the great customer service!!!

Convenient - ddummler

I vowed a long time ago that I would never buy from a dealer again. Then I saw a must have used car on their lot I had to look at. They totally won me over with no pressure, fair trade value on my old car, and decent price on used car I wanted. Plus 3yrs free oil changes and nitro membership for tires. The anxiety of "the dealing with the dealership", is nonexistent when you deal here.

Always a quality experience , Shirey has the most direct... - toptechchicago

Always a quality experience , Shirey has the most direct honest helpful staff out there mostly 5 star customer service at Shirey that keeps me coming here. These folks help you take care of your car , they dont rob or take advantage quite the opposite, I find them to be consistent honest brokers over 7 years in these confusing days of lies