1,956 Illinois smart/1000 Service Centers

Easy to work with. Explained the different features of... - peggycash0214

Easy to work with. Explained the different features of the cars and answered all our questions. Very friendly without being pushy. We even met the customer service manager.

Just picked up our 5th purchase vehilce from Spring... - Bonnie Potthoff

Just picked up our 5th purchase vehilce from Spring Valley Ford. Chris Brands sold us 4 of the 5. Great Salesman and dealership. We will for sure buy from them again in the future.

Deshawn Young was awesome, Great customer service! - kjpaulson21

Deshawn Young was awesome, Great customer service! My first oil change was great, love this dealership!

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

Unexpected car problem - Mike S

I had an unexpected car problem, called service, and service consultant Marcell Borzewski arranged to have the car taken care of right away. He is an excellent model of great service!!

Cruze Powertrain Extended Warranty Saves the Day! - MARIEFERRELL

When purchasing my 2014 Cruze the salesman Robert Rice at Lou Fuze O'Fallon recommended the extended Powertrain Warrenty. That Warranty saved the day and a ton of money this week at Steve Schmidt Highland IL. My car had suddenly experienced a problem. It was quickly diagnoised and repaired in 24 hours. All work was paid for under the Warranty. Thank you gentlemen for your quick and courteous response to my needs. Thank you Robert Rice for providing buyers with information to make sound informed decisions.

My wife car is running in top shape and the experience - Ronald Sloan Sr

My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!

I cannot emphasize how much you should AVOID this - akers189

I cannot emphasize how much you should AVOID this dealership and its unprofessionalism. I have worked in law enforcement for 13 years and have never seen a level of incompetency from one company. My review has to do with lack of communication. I purchased gap and a mechanical warranty from the dealership in 2021. I traded my purchased vehicle in 2023 to another dealership and contacted Bloomington about the refunded I was due since I did not complete my contracts. All I wanted to know was the process of getting my refund and when it would arrive, THAT’S ALL! Unless you are buying a car from them, they will not return your call or emails. This started in October of 2023, and I finally received my refund check today, 6 months later! I had to get Subaru corporate involved, and Bloomington would not even return their calls and emails. The Subaru corporate agent I spoke with has been on this case with me for over two months and has never seen anything like this. The people to avoid at this dealership (If you must go) are the following: Juan Prado (Finance), Wilson Johnson (Quit I think), Nick (A manager), Matt Bachara (General Manager), Joe Fasanella (Executive Manager) and Joe Sasanella (May have spelled wrong, Executive Manager). All of the above (Except Matt on one single occasion) ignored all of my phone calls and emails. Jose would only call me back when the District Sales Manager was notified of the issues I was dealing with from the Subaru corporate agent. I hope this dealership tries to dispute anything I have mentioned since I have kept all requests for contact information. And finally, thank you to the receptionist Kaylen for all the calls I made to the dealership, she knows exactly how much headache I had to endure.