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Mercedes Benz of Naperville - Naperville, IL

On 11/19/2009 5:22:03 PM mercedes12 wrote:
I was conned by the used car sales manager( he certainly fits the title; atleast i expected Mercedes would have some class) at Naperville dealership. Sold me a car by giving me false information. I have it in the email and made it very clear about what I was looking for in this car as I had X5 from BMW which these guys were up against. So they assured me and showed me some false document saying tires and brakes are new and it wouldn't have passed the certification if it weren't. I took his word and purchased 2006 certified ML 350, just after a month and 350 miles on the car my front tire blew, thanks goodness my family is safe but I had to go thru lot of inconvinience and when brought this to the attention of Steve Lajoya(sales manager), he got furious and started screaming and throwing fists and asked me to leave as he found my mild behaviour and confronting him with the truth ( that he lied to me for the sale and he owes me 2,285 $) was threatening to him and he would call the cop. He has behaved in the same manner in the past as well, which I ignored as I would deal with someone else. He as a person is very rude, liar...after selling the car, he doesnt remember having this conversation with me. Luckily i have emails that I sent to him. I will take this up to Media and ensure that thug like him are out of this business and not conning anyone of their hard earn money.

I also learned that they did not offer me the national sale drive which they were promoting by offering 1.99% apr on car loan. Instead they offered me 5.9% because of which i told them i will get finance from another institution. 2 weeks later I received letters from 4 different banks indicating that this dealer had done 4 credit enquiries from 4 different banks , which I did not approve and it was done without my consent.

This Dealer owes me $ 2,285( which is in writing in " we owe slip" from the dealer) as I overpayed them, thanks to their accounting system. I was told that the check would go out the next business day by fed ex which never arrived till date. I was promised of this on 30th October, they have been ignoring my call , I left several voice mails with the GM of this branch "TOSSO" who seems to be equally deaf.

Hear this, I got the busted tire checked up at "Discount tires" and "SEARS auto center", they all show the tread reading at 5 to 5.6/32. I m not sure how Mercedes benz certified it at 7/32 which is minimum requirement standard fot them to certify a car. I met with their service manager after the tires blew out and he measured the tires in front of me which were 5-6. and he would still report as 7 to their corporate office(I reported this behaviour to their corporate office, they told me they cannot do anything as its individually owned) since initially they certified it by mistake, they are trying to cover up their mistake.

The list goes on…..I 'm looking for someone to step in and help me and all other customers who may have the similar issues at this dealership of fraud and malpractice.

Honda of Lisle - Lisle, IL

On 11/18/2009 11:36:12 PM nserpico wrote:
Mr. Z. Ali was extremely cooperative and patient. My husband and I initially visited the dealership on a 65 degree Saturday in November - the dealership was extremely busy and so was Mr. Ali. He nonetheless took the time to show us the different vehicles and options and go over pricing. When it was time to make the final decision, my husband was unable to be present with me for the purchase. All negotiations were discussed with him over the phone. Mr. Ali and his entire staff were understanding and patient during this process. They were not pushy or overly aggressive. After our purchase, Mr. Ali went way out of his way to explain each and every feature of the car ensuring that I fully understood. The service and overall experience of buying the car was made more enjoyable by the staff, especially Mr. Ali.