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Latest Indiana Porsche Dealer Reviews
On 7/25/2009 3:39:05 PM treybaby wrote:I had been disappointed with my previous dealings with this dealership, but that has all changed. I came in on a Saturday and was approched by a gentelman who introduced himself as the new General Manager. He apologized that all of his salespeople were currently helping other customers and asked if he could answer any of my questions until someone became free. I was immediately impressed that the G.M. would leave his desk on a hot day to make sure I was attended to. I was impressed because I had some terrible dealings with the old G.M back in 2006. My wife had a Saab lease that was coming due and Mr. Ingalls showed me a new A4 Convertible that I really thought she would like. I asked him about leasing and within 5 mins he had lease figures for me that fit our budget. He was very laid back and not your typical pushy car guy that I am used to so I told him I need to talk to my wife. He offered me the option of taking the car to her because she was at work but I told him we would not be ready for a few more weeks.
A couple weeks later I walked in the front door and Mr. Ingalls saw me in the showroom and came out to greet me and my wife. I started to introduce my wife but he already remembered my name and my wifes name just from our conversation. He apologized that the original silver car I was looking at had been sold but that they just got in a Blue one that had the lighter interior like my wifes Saab and asked if we wanted to see that one. He introduced us to Rob Graves and said Rob would be more than happy to show us the car. 60 mins later we were in the finance office leasing our new A4 convertible. Both Rod and Rob were wonderful to deal with and I never felt pressured or like I was just another sale for them. The only negative from the whole experience was the finance lady. She was friendly at first but when we told her we did not want to buy any of the extras that they sell she became irritated.
Thanks for the wonderful experience and my wife loves her new convertible!
On 7/21/2009 12:17:34 PM cynerjist wrote:I bought a car a year ago and can comment on the sales and service experience here. The salesperson you get is important. When I called on the phone, it was uninformative; you need to show up on the lot. After going through that and physically going to to the dealer, I recommend Josh Sides.
I talked to Steve on the phone and he was less than helpful in locating my mother a Q5. Steve wouldn't help me find one, couldn't tell me if they would match a deal on a 2010, etc. My mom ended up paying close to sticker in Naples, FL for one. I feel we both lost. A week later, they have one on their lot, exact color, that they traded for. Steve told me they couldn't get any. Hmm... /rant
The pricing can be a challenge here as Indy is a small market with one Audi dealer. But I will say that the managers are good people and Josh was very informative and neutral. These days, sales people are often trying to "sell" you on the deal the office is offering. But if you are in the market for an Audi, chances are you have had some success with basic math and know how to use the internet. I appreciated not being treated like an idiot. I think that goes both ways -- do not have unrealistic expectations -- respect the market and ask for clarifications.
The service department here has been great to me so far. They provided an Audi loaner vehicle, not a rental, and made certain I was satisfied with everything.
For Indy area customers, I will say this dealership is the best Tom Wood dealer I have encountered. Head and shoulders over Volvo & VW. If you had a bad experience there, you might find greener pastures at Tom Wood Audi.
Overall 4/5