1,152 Indiana 1000 Service Centers

Terrible customer service through their Body Shop. - Steve

Terrible customer service through their Body Shop. It took several weeks for them to respond correctly to an insurance request for documentation. When I called to schedule my appointment I was told they couldn't get me in for two weeks. When I finally dropped off my vehicle I was told the repair would take 2 days even though the estimate said "5.3 hours". Eight days later and multiple calls checking on progress I finally got the vehicle back. The calls were never returned as promised. After picking up my vehicle I realized a very nice leather bag and a few clothes were missing. My glove box and center console had been gone through and everything was a mess. When I returned to the dealer to inquire about the leather bag, the manager said no one knew anything about it. He said he would check with his "other clean up man" and then call me that afternoon. Same thing - no return call. I have been a long time customer of this dealership, buying 15+ vehicles through the years and referring many others. I will never go back and would recommend anyone considering them to reconsider.

The service department is always helpful, kind and - a_mel55

The service department is always helpful, kind and polite. One of the few places I do not mind getting my oil change done at.

Need a oil change, and the dealer I was working with used - Indywrench

Need a oil change, and the dealer I was working with used the wrong oil, and would not change it. Tom Obrien got me in the same day, and got it handled. Great Job! I hope I have a new dealership for my service work. THANKS! Robert Murden

Sheila and team in the Service Dept did a wonderful job - FK

Sheila and team in the Service Dept did a wonderful job taking care of my car. They completed the work same day and provided excellent communication. Thanks!

The best place to go to buy a vehicle and for service! - dawnsavoldi

The best place to go to buy a vehicle and for service!! We always recommend them!

Very friendly staff that are willing to go the extra mile - Kimc7511

Very friendly staff that are willing to go the extra mile for you to ensure you are happy.

On Friday, April 5th, our 2018 Explorer’s battery light - philnoyes1

On Friday, April 5th, our 2018 Explorer’s battery light came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford Dealer. It happened to be Webb Ford @ 9809 Indianapolis Blvd in Highland, IN. We were within a block of the dealership when the Explorer died. Luckily, we were in a turn lane, with 2 lanes, and did not impede traffic too badly. My girlfriend and another friend walked over to the dealership and was able to get them to dispatch a tow truck quickly. I believe we had the vehicle to the Dealership by 11:00 am. They quickly got it to a service bay and the Tech started the assessment. It was determined to be the alternator belt. They let it run for a while to make there was no other damage. We were done at the Dealership by 1:10 pm. Webb went above and beyond for us, not only for our Explorer, but also to help my girlfriend, who had fell on a sidewalk before the dealership. She ended up breaking a bone in her hand, which would require surgery. The Webb staff helped her get the injury under control; get a courtesy vehicle for her and directions to the closest Emergency Room. They even had one of their staff ride with us to pick up the courtesy car. As I told Steve, our Service Advisor, we were impressed with Webb. With our Ford F350 a few years ago, in July, the Check Engine Light came on outside of Rapid City, SD. We called the closest Ford Dealer, explained all we wanted was to have a Code Scan done, but was told they were too busy and service was booked out until Mid-August. So, needless to say, we weren’t sure what to expect with Webb, especially since it was getting close to noon on a Friday. We left with high regards for everyone who helped her and also our Explorer. Thank you, Webb Ford, for service above and beyond expectations. Sally and Phil Arlington, WI

I stopped by today very frustrated with the Mercedes app - Mandy

I stopped by today very frustrated with the Mercedes app and Chris Oliva helped me. He was so patient and helpful!

They have had my suv going on two weeks. They... - stephensjoy101

They have had my suv going on two weeks. They transmittion went out on it even though it is a 2007. Yes it is under warranty but I do not have coverage for a rental car. I have asked numerous times for a loaner car. I am always told "I am sorry we do not have any avaible at this time. Mean while I am paying for a rental car. I am up to $150.00 so far. I have now been told it will be maybe Wednesday of this week ( 9-29-10). That is another $90.00+. The least you can do is pay for my rental. Thank you, Joyce Wilbur

Great customer service, took care of our issue in a - jfurman1126

Great customer service, took care of our issue in a timely manner. We will definitely return to Andy Mohr Fishers

After having an issue with my car, I have had continuous - Tapycw

After having an issue with my car, I have had continuous support and excellent customer service from my original salesman El Mahdi Nouri at Andy Mohr Kia! This guy is hands down one of the best in the business at helping his customers in a time of need. Keep up the good work! I look forward to buying my next car from Mahdi!