1,146 Indiana 1000 Service Centers

Overall happy with them. - Jhayes4824

Overall happy with them. Yesterday’s appointment was scheduled for 7:30am, I dropped the truck off Sunday evening. When I called at 1:15pm, they hadn’t even started on it.

Beware of this dealership. - Ehenry

Beware of this dealership. Get a second opinion before dealing with them. I took my car to them because I had a signal of a malfunction headlight. They diagnosed my car and said it would cost me $1287.00 to repair. I had a module out. I authorize the repairs. Upon completion of the repairs I took my car home, put it in the garage and when I took it out a week later the same signals came on. I called them I had to set another appointment and this time I was told I had a module out and the cost for repairs was $3,300.00. I picked my car up after speaking with the manager. I then took my car to Coast to Coast on 96th and Keystone. They rediagnosed my car and explained they could not do the repairs and referred me to Worldwide. Excellent service at Coast to Coast. Worldwide diagnosed my car again and found I had a faulty drying pack. Replaced it. I paid $138.00. Thanks Worldwide for your excellent service. Again BEWARE OF SILVER STAR.

Exceptional - Jersanmic

Took the car in for the appointment was taking in immediately and then when they promised it. Called ahead of time and got it right in and received a courtesy vehicle to take me back to work and then pick me up in the car was done

worst experience of my life!!! - corvette

Bought a brand new corvette in Michigan and drove it home to Lowell, the next day my whole house smelled of gas. I took the car to Smith Chevrolet and they replaced the fuel pump, they had to take down the gas tank and remove the rear bumper to get at it, a 12 hour job but a warranty job. My wife picked up the car and the next day I noticed what looked like a big huge zit on the back of my bumper so I brought it back to them and they routed a wire wrong and when they put it back together it pushed out on the bumper and left a big zit on my bumper. Brought it to them they repaired it and the General Manager looked at it and said it was good enough, I showed up with my half blind neighbor and thought they were joking , they heated it up and pushed it back into place and you could see all the poke marks. Now they had to remove the bumper and repaint it, once again I get it home and notice two 1 inch sags on the side of the bumper so I brought it back to them again. They had to repaint the right side over again because they left off color smear marks on the car under the clear coat. When I picked it up again the had to resand the other side to match the side the repainted . This time I picked it up and drove 5 miles to my house and then discover theres a 6 inch smear on the side of my car, 3 small scratches and a chip right where you open the driver side door. I contacted them and I brought it back to them and they said they would give me an estimate to fix it because it didnt happen at their shop. 3 times it left their shop and they inspected it and 3 times they missed a zit, 2 sags and now a area with 5 defects on it and now they dont want to take responsibility for it. They missed the zit and the sags but they were sure this wasnt on there before it left their shop. The general manager is very ignorant and Shawn the service manager hid behind him like a mouse. This is a 105K car and they treated it like a used car and didnt fix THEIR mistakes. A joke of a dealership and a joke of a general manager and the service manager.

Great Service Department! - Summer

Thank you! Dan DeYoung and his crew in the Service Department. I recently had to take my vehicle in for a repair. Dan was able to get my vehicle in and have the repair done in a timely manner. I have dealt with Smith Ford for several years and have always received nothing but great service. I will continue to use Smith Ford Service Department in the future.

Worst customer service ever - Lelv24

Staff there are in a xxxxty mood , treat you bad . The 2 old guys in the front desk always have a long face and they grouchy . I went and ask for an estimate and he gor xxxxty and pissed off . I’ll never go back again .

Excellent service both on the phone and under the hood - Patrick Brewster

I have taken my 2012 Ford Escape to the Sternberg Ford Service Dept. twice now for routine service. Both times the service department staff has been extremely friendly both when making an appointment and while I was there. They are thorough and efficient in the work that they do and they don't attempt to do more work or sell you something that you really don't need. Also, being a novice when it comes to automotive service and repair; they have never acted like any of my questions have been a burden. There is a service station one half mile from my house, but I drive the extra 10 miles; because I know that my vehicle will be in good hands and that's important to me.

I was called back to dealership because the technician... - klemann

I was called back to dealership because the technician left an instrument in my car. I made the 50 mile round trip back to dealership. The technician found the tool and said thank you. I thought I should have been offered some compensation for returning to dealership but nothing g was offered.