1,159 Indiana Kia/1000 Service Centers

I took my car in for my windshield wiper. - mamapic56

I took my car in for my windshield wiper. I asked if it was under warranty. He said no you did something to it you tried to change it or took it to a car wash and turned his back on me and walked away. I told him I just turned on my wiper and it was like that. He said you did something. I did not and don’t like being called a liar in a sense.I will never go to that dealer again I am taking my car else where to get fixed.

Not sure about buying a car here but avoid this service - Jasotalie

Not sure about buying a car here but avoid this service department at all costs. This was a good place years ago but here are my last 4 interactions. My last visit here was to get my lifetime warranty 5 yr check up. The check up was somehow performed and they missed 3 leaks. They sent my wife home and the next day while driving all the coolant was gone. A front receiver that they installed had rubbed through the lower radiator hose. There was a leak before the truck went to Hiday as there was a stain in my driveway where the truck was parked the day before having it inspected. They also missed 2 pinion seals were leaking that also needed to be replaced. Needless to say I had to have my car towed to a dealership close by that fixed everything Hiday failed to notice. I called Mike, our Hiday service advisor and he sat on this issue for over a week before discussing this issue with Brett who is the owner or GM. In any event when I called i got Brentt on the phone who laughed at me a little before transferring me to Mike who declined all responsibility for the issues they themselves caused. Apparently he and Brett were talking about how this was not their problem right before my call. They installed the receiver incorrectly and never accounted for proximity to the hose, they failed to notice the leaks they were supposed to be inspecting for and somehow its my problem. Separate vehicle, I noticed coolant in my garage so I brought the car in to get looked at. Again I have a lifetime warranty so they attributed the leak to a transmission cooler leak. They took off my front clip and replaced the cooler. When I got home, the front is was left hanging off in several spots. I had to drive back to have the clip reconnected. Once parked the leak was still there. I brought the car to another dealership where they said the radiator seams were leaking. They replaced radiator problem solved. Again a conversation with Mike resulted in a not our fault attitude in which he said the radiator must have coincidentally started leaking right after his shop fixed the other leak. In addition, when I opened my hood to check their work, on the engine was a plug for the transmission fluid. They never even replaced the fill tube plug on the unnecessary work they had just performed. I had brakes checked on my truck, I complained of pulling and pulse. They said I had a frozen caliper up front. They did over a thousand in brake work, pads rotors and a new calipers. Once again tool my car home and noticed my e brake didn't work. Both back brakes were shot. They never even told me. I ended up having to get my rear brakes done too as they completely failed to do the work asked of them and do it right the first time. I had them fix a leaking transmission cooler on my truck, they sent me down the road and 2 days later while driving a dark highway my tach shot up to 5000 as the transmission was no longer involved. Tbe line they connected popped off leaving my transmission empty of all fluid. When it was towed back to Hiday, Mike was nice enough to tell me that they didn't have the correct tool to attach the line and thought it would hold. In the end you will be frustrated with return trips to fix what they miss the first time.. Improper diagnosis to bill highest cost warranty work to mopar, substandard quality of work, and a list of excuses from Mike when it all falls apart. Stay very clear of these dishonest people.

Great experience - Larry

We have used this dealership for several years because of the excellent service department. We weren't looking for a new truck but we found the perfect one for us. The entire buying experience was great and for the first time in our lives, it was stress free. Our salesman was very knowledgable and answered every question we had. We would recommend this dealership to anyone who is looking to purchase or anyone who needs service. Hiday Motors is great. And a special thank you to our salesman, Brian.

Took car in for service. - Oranges

Took car in for service.. a few days later after not driving the car I found damage to my car. Took car to them to complain and the service guy said yes I order the part and call you when it's in.. minutes after leaving the dealership the service manager calls an deny that they did the damage and won't fix the damage.. very poor customer service from the guy.. said basically they are brought by Cronin and they don't care..

Hello, all! If you're reading these reviews, I bet... - Josh_M

Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership! I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable. I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.

LEGAL TROUBLE ! - Indy317a

LEGAL TROUBLE !!!! **BRIANNA BROWN CALLS CUSTOMER LIARS!!** FISHERS HONDA REFUSES TO DO BUSINESS WHILE CUSTOMERS CARS UNDER 8 yr WARRANTY !!!??? Never been to this Dealer in my life!!!! Purchased a new vehicle in 2021 from a different Honda dealership with the Fullll WARRANTY for everything offered !! *** I called fishers Honda to inquire info about my warranty bc I was being mislead by other dealers via phone . I call to make an appointment for my vehicle. Spoke with Brianna Brown the manager of warranty. she explained in detail she had worked at the dealership where I bought my vehicle and was familiar with the management and operation side of that dealer. I call back the next day 10/31 to follow up with Brianna Brown...my digital gauge cluster and screen are all blacked out aka power offoff , So I can not drive my vechile ? . *****Brianna Brown manager of warranty says she’ll help and call me back to possibly find a loaner car. Okay great(right). Brianna calls me back tells me that “Honda Fishers IS NOT going to do business with you.. youve had too many tires replaced and says and I quote ***“YOU ARE A LIAR..we will not be doing any new or future business with you” **** Brianna Brown includes to say via phone ***“my GM just spoke to the general manager at the dealership where you purchased your vehicle and they will also no longer be doing any business with you...both companies are family owned so you can find someplace else to take your car” *** xxx !!?? She also said, and I quote “I had to listen to your little life story for 40 min yesterday about the car on the phone and I don’t care” wooooww 1. EVERYTHING IS DOCUMENTED I told her over the phone if she’d like to check the cars history for the three claims it’s be easier and she’s more than welcome. I gave her my VIN # so there’s nothing to lie or hide Lmao I’m three years into an eight year warranty Emailed to me! Last time I checked, I was asking for help. I was asking to do new business. I was honest about the cars history and gave all the information needed so she could look into it as well … who the xxxx calls someone back and to tell them that they are a liar !! She says it three times in the conversation! and ! that they won’t be doing any business with them !!!! WHhaaaat !?!?LEGALLY There is such a law called “consumer protection law” amongst oth * Here’s an ethical consideration, even if legally allowed refusing service to a customer can negatively impact the reputation Of the dealership. Something as unprofessional and ignorant as calling a customer a liar, who is asking for help and gIves his VIN number so that you can look into the carsHistory .. to call back and say all that !!?? xxx *** here’s the kicker**** . I called right after that conversation ended to the dealership where I bought my car . I’m still under warranty for another 5+ years or whatever ..I speak to the general manager, he swears on his kids lives He has NOT spoken with anyone at that store.. did not say that nor had that conversation.. he was absolutely clueless. **So isn’t that funny how Brianna Brown a manager no less ?! calls customers liars and more on recorded lines ! she seems to have projected and lost her cool all for what reason seriously!? All I kept hearing was what I didn’t say yeah that’s why I gave you my VIN and told you to look into all the claims yourself. I’m not gonna tell you every detail on the phone for 16 hours when we spent 40 minutes on the phone you would’ve figured that this person would’ve been smart enough to have called back and said I can see what you started to more details about that Not you left something out not doing any business and then speak for a whole Nother company as well as general managers that no clue what the xxxx she’s talking about this person deserves to be fired! Fishers Honda Penske just made a worse impression than any dealership ever has lol just wow !