1,154 Indiana SRT Service Centers

To have a 3% charge for using a bank card on a job that - touchdown_822000

To have a 3% charge for using a bank card on a job that is well over $1k is absurd. I can see for smaller amounts, but it didn’t cost you over $37 to take money out of my bank account via debit card. You made money off of a service that isn’t even your proprietary service.

Needed to have service work done on my F-150. - kraig.doub

Needed to have service work done on my F-150. They quickly diagnosed the problem, obtained the necessary parts and had me back on the road. This is a great Ford Dealership. Their business thrives on customer service...and it shows.

This is great place to go. - Mayette

This is great place to go. They are very nice and they do right. My advisor waa great and the lady who assist me.

They were very professional. - chowellchevy

They were very professional. Scheduled service and got in with in time frame they provided

Great to work with! - Audra500

Great to work with! We called the dealership because our engine light came on and we had a recall. They got us in right away and fixed the problems the same day.

The service department is always helpful, kind and - a_mel55

The service department is always helpful, kind and polite. One of the few places I do not mind getting my oil change done at.

Need a oil change, and the dealer I was working with used - Indywrench

Need a oil change, and the dealer I was working with used the wrong oil, and would not change it. Tom Obrien got me in the same day, and got it handled. Great Job! I hope I have a new dealership for my service work. THANKS! Robert Murden

The best place to go to buy a vehicle and for service! - dawnsavoldi

The best place to go to buy a vehicle and for service!! We always recommend them!

Never going back it’s a horrible experience if was the - Zaidkashef20

Never going back it’s a horrible experience if was the owner I would be ashamed of who I’m hiring to be service writers I broke the key for it to not work and got charged a lot of money for it. Totally scam.

Very friendly staff that are willing to go the extra mile - Kimc7511

Very friendly staff that are willing to go the extra mile for you to ensure you are happy.

On Friday, April 5th, our 2018 Explorer’s battery light - philnoyes1

On Friday, April 5th, our 2018 Explorer’s battery light came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford Dealer. It happened to be Webb Ford @ 9809 Indianapolis Blvd in Highland, IN. We were within a block of the dealership when the Explorer died. Luckily, we were in a turn lane, with 2 lanes, and did not impede traffic too badly. My girlfriend and another friend walked over to the dealership and was able to get them to dispatch a tow truck quickly. I believe we had the vehicle to the Dealership by 11:00 am. They quickly got it to a service bay and the Tech started the assessment. It was determined to be the alternator belt. They let it run for a while to make there was no other damage. We were done at the Dealership by 1:10 pm. Webb went above and beyond for us, not only for our Explorer, but also to help my girlfriend, who had fell on a sidewalk before the dealership. She ended up breaking a bone in her hand, which would require surgery. The Webb staff helped her get the injury under control; get a courtesy vehicle for her and directions to the closest Emergency Room. They even had one of their staff ride with us to pick up the courtesy car. As I told Steve, our Service Advisor, we were impressed with Webb. With our Ford F350 a few years ago, in July, the Check Engine Light came on outside of Rapid City, SD. We called the closest Ford Dealer, explained all we wanted was to have a Code Scan done, but was told they were too busy and service was booked out until Mid-August. So, needless to say, we weren’t sure what to expect with Webb, especially since it was getting close to noon on a Friday. We left with high regards for everyone who helped her and also our Explorer. Thank you, Webb Ford, for service above and beyond expectations. Sally and Phil Arlington, WI

I stopped by today very frustrated with the Mercedes app - Mandy

I stopped by today very frustrated with the Mercedes app and Chris Oliva helped me. He was so patient and helpful!

They have had my suv going on two weeks. They... - stephensjoy101

They have had my suv going on two weeks. They transmittion went out on it even though it is a 2007. Yes it is under warranty but I do not have coverage for a rental car. I have asked numerous times for a loaner car. I am always told "I am sorry we do not have any avaible at this time. Mean while I am paying for a rental car. I am up to $150.00 so far. I have now been told it will be maybe Wednesday of this week ( 9-29-10). That is another $90.00+. The least you can do is pay for my rental. Thank you, Joyce Wilbur