1,146 Indiana SRT Service Centers

We were travelling from eastern Kentucky home to northern - Rod Bowman

We were travelling from eastern Kentucky home to northern Illinois in our 2018 GMC 2500HD Denali with 6.6L Duramax diesel when the truck went into "limp mode" repeatedly. I would pull off, shut the truck off, and start up fine again. Unfortunately it ran good for fewer and fewer miles before it went back into "limp mode." The last time it happened I was in I-74 right in front of Ray Skillman. I saw diesel service sign on the building and pulled in. They were simply awesome. I was travelling with my wife, 2-dogs, and a bed full of cargo. They welcomed us and our dogs and got our truck right in for diagnosis. They said I needed an injector and a wiring harness, but they did not have the parts. The would be there in the morning and could repair my truck and get us back on the road before lunch. They gave us (including our dogs) a ride to a hotel to spend the night, then came back and picked us up in the morning. When we got back to the dealership, our truck was done and ready to go. Hat off to Service Consultant Rien Hazelwood, and our driver, Tristan who took great care of us and our vehicle. Also, everyone stopped by to make big over the dogs making them feel welcome as well while we waited in day 1 for our diagnosis and ride. Great experience. Great service handling a roadside emergency with a specialized diesel repair. If I lived in Indiana I would buy my next truck here. I also would give them 6-stars if I could. My truck performed like a champ (normal) as we continued our 600-mile trip home and we arrived w/out further incident.

I have always trusted this dealership, they have been... - retirednhappyforever

I have always trusted this dealership, they have been honest and sincere in helping me reach the best decision that matches my lifestyle and budget.

Paying for their mistakes - csellers

After one of my headlights stopped working, I took my car in to have it replaced. Less than a month later, I found out that the plastic casing that held the light in place cracked and fell out of place. When I took it back in, they said that the broken piece wasn't their fault and that I'd have to pay them an extra 500$ to fix and replace the piece on top of the 90$ I paid to have the replace the lightbulb. Do not go here if you can avoid it. They won't own up to their mistakes.

BEWARE IF YOUR FROM OUT OF TOWN!!!! - never again

8/4/17 well they are friendly enough but if your from out of town watch out!!!! My car was towed there, they tell me I need a water pump, so I say go ahead for about a $100.00 or so more then it would cost at home. It's suppose to be under $500.00. Then afterwards when I think I can go home they bring it out & it runs worse then it ever did. misfiring so bad the car shakes & then they tell me it needs more work but they don't know for sure if that will fix it but they will need another $1,300.00 on top of the almost $600.00 I already owe (what happened to under $500) this is with a $24.00 an hour discount, REALLY!! so instead I had it towed 140 miles back home to a mechanic I trust! Well had my mechanic check it out they forgot to put 4 bolts, in 2 to the air pump & 2 to the bracket, vacuum line not hooked up on the air pump & also on the water pump the gaskets had way to MUCH permatex & was already ripping & if this wasn't enough the part they were trying to sell me was gonna be $500.00 if they could find it but remember it might not fix the problem well he was right about that, it didn't need that part & now it's running great so glad I had it towed home I sure wished I would have done it to begin with I would of saved $400.00 I think they ripped me off!!! I also noticed on their website all the comments were good really I wonder why they don't show the bad ones. 10/24/17 THIS IS A REBUTTAL TO THE ABOVE POST: I would like to add that I did jump the gun a little bit, I had called quite a bit & asked for the owner I was sent to v/m & just hung up, so finally I left a mess. the owner c/b the next day & I was gone. Now the last 2 days I've left mess. & this morn. Jay c/b he was the gentlemen who drove me half the way back on 7/3/17 because I had no transportation & with it being the holiday, as I said before he was very friendly. the owner felt that I really didn't give him a chance to fix the problem which I guess I really didn't, I should of been on this a lot sooner but life is busy. Anyhow after talking w/ Jay it looks like we have came to an agreement. He assured me that they try to help people as much as they can & I don't think anybody else would of drove me half way back to Ft. Wayne & it did keep my grandson & me from being stranded. 11/7/17 a follow up to our agreement Well of course they try to cheat me again I told Ray I would agree to half of my money back which is around $280.00, so last week I get a check for $200.00 so instead of bad mouthing them this time I thought I would give the owner another chance so I called today & his words sometimes we just don't get what we want when it comes to an older car like yours & I have done all I can do. I think all he wanted was the bad review off his page & he also reminded me that he's been in business for 30 + years well what ever maybe they just try to rip off people from out of town! I like how they put not implying a warranty, but isn't this check proof of their guilt, thank goodness I called the credit card company again & they gave me more time Re: this matter. So let this be a lesson to you all, if you charge something on your credit cards you have 90 days to file a complaint & longer if you keep in touch with your credit card co. SO OUT OF TOWNERS BEWARE OF THIS COMPANY!!!!!!!!

Easy to deal with - PackerFan

Called after Cass County Ford would not get back with me on a warranty issue. Rochester answered my question right over the phone and had my vehicle towed there that day to get fixed. Very professional and courdious.

2021 Audi Q7 still under factory warranty with Audi - ///M3

2021 Audi Q7 still under factory warranty with Audi pre-sense and emergency SOS unavailable dash lights. Royal Audi service had it for 5 weeks and declared it fixed. Went to pick it up and none of the cameras worked so they kept it. Another 5 weeks pass by and it is again declared fixed after the Audi field engineer helped to diagnose and try to fix it. . Had it two days when Audi pre-sense and emergency SOS unavailable reappear on the dash. Called to bring it back for further repairs and was told that they were no longer part of the Audi loaner program - interesting because my loaner for the last 10 weeks was a Subaru Forester. Ended up trading it for a Lexus just to be done with the poor service and apparent inability to get a loaner for an Audi still under warranty with safety system faults.