746 Indiana Used Car Service Centers

Jacob was very nice to me. - Rose

Jacob was very nice to me. He even took the time to drive my car into the street because I afraid of the curb. Plus like they have free popcorn and water. Also Jacob kept me in the loop.

To have a 3% charge for using a bank card on a job that - touchdown_822000

To have a 3% charge for using a bank card on a job that is well over $1k is absurd. I can see for smaller amounts, but it didn’t cost you over $37 to take money out of my bank account via debit card. You made money off of a service that isn’t even your proprietary service.

If you're bringing your vehicle here for warrenty repair - Neon

If you're bringing your vehicle here for warrenty repair its possible that you'll wait months also take photos of your vehicle interior/exterior before you drop it off. Full story below: Dropped vehicle off first week of August to a service team member (warrenty issue on transmission bought from them, it lasted only 3000 miles). 3-4 weeks later hear nothing from dealership & call to see if there are any updates, they inform me that the tech quit and they didn't know they had my vehicle (after some run around they find my vehicle and the keys) and assure me they'll get right to it after I have to re-explain the issue with it (they offer me a loaner, I refuse assuming that now that they know they'll be able to get right to the issue.) Fast forward wait a week to give them time have to call to get an update (to speed up the review this happens repeatedly for pretty much 2 months, being given the run around followed by me being forced to call them to even get an update.) I get corporate involved because I ended up asking for a loaner vehicle since I'd been without a vehicle to get to work and was forced to borrow one from a family member (the time had since passed since the service member had said he'd have a loaner available for me and it seemed like they were making no progress on my vehicle the team service member also admitted to me they kept putting off working on my vehicle to work on others.) Corporate gets involved the team service member had told me he'd have a loaner that week for me, he tells corporate he doesn't and won't have one for months. They apparently couldn't because of their corporate structure order me a new trans because of their purchaing policy and corporate had to give them permission. (Fast forward) December 27th the vehicle is finally "fixed" (we'll see) got it back empty of gas, dashboard codes uncleared,paperwork wasn't complete gotta get it another day, and for some reason my rear seat is missing a head rest (hence why I'm warning you to take pictures of your interior/exterior before bringing your vehicles to this dealer.) They clearly don't do lot checks since they didn't even know my vehicle was there, so anyone could steal from your vehicle especially if they forget to lock it on the lot.(no idea why the heck my random headrest went missing extremely weird) Personally don't plan on going back, yes the staff are polite but polite doesn't beget professionalism. At the end of the day you're hearing the story from my side so please by all means take it with a grain of salt I tried to be fair and objective in my review and warn you of clear issues they have there. I don't anticipate they'll fix those issues quite frankly I'm livid, but what can you do other than warn others of the issues. (Note: I understand my vehicle is older and it takes time to find parts for a 2006, however almost 6 months is absolutely ridiculas for a warrenty repair.)

Took care of me and Mt 201i Ram even did a recall fix - willie46151

Took care of me and Mt 201i Ram even did a recall fix causing engine light to stay on. I'm happy. No more engine light.

Excellent service this February. - sadiemom99

Excellent service this February. All my issues were resolved. Betsy, Marty, Dean, and Fireball, as usual, were all helpful and kind. Bryan at the service desk went out of his way to be helpful, and the mechanic who worked on my car did an excellent job.

Always been pleased with the service on the car and the - Smitsmaryjo

Always been pleased with the service on the car and the way customers are treated since 2018. Keep up the good work!

This review is based on my experience with Brian aka - cam

This review is based on my experience with Brian aka Coach. I called to set up service for recalls for my Lincoln Aviator. Brian was extremely friendly and knowledgeable. He explained what needed to be done. He offered to have someone pick up my car and return when service was complete. I have rarely come in contact with someone who is as helpful and provides service as well as he did.

I stopped by today very frustrated with the Mercedes app - Mandy

I stopped by today very frustrated with the Mercedes app and Chris Oliva helped me. He was so patient and helpful!