671 Iowa Lexus/1000 Service Centers

Such great service! - ginnyj84

Such great service! I took our Ford Escape in for new front tires and Stan provided me with diffrent options which was very helpful. I ended up getting a good deal and buying four new ones with winter just around the corner. Highly recommend Runde's service department.

Had 3 vehicles in three weeks for oil changes, serviced - dogfish635

Had 3 vehicles in three weeks for oil changes, serviced professionally, they put up with my wife's driving when she had never taken a vehicle in for service before. Also introduced us to sales person when we asked about that. (Taurus, f150, f350)

My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84

My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer. Communication was extremely poor with 99% of it being because we initiated it. We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on. Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up. Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again. At this point my husband pulled the car into the garage to take a look. The following was found : - The air box was broken - The fuse box clips were broken - The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor - A vacuum line was cut and not repaired or replaced - There was a smashed relay in the fuse box - There was a bungee cord left hanging inside the engine compartment in front of the radiator fan. Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there). We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part. When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything." Without a doubt, I do not recommend servicing your vehicle with this dealership.

Very friendly, upfront, and always straightforward as to... - 653715

Very friendly, upfront, and always straightforward as to the nature of repairs needed. Whenever I ask if a particular repair needs to be done now, or if it can wait - I am always given a timeframe and a level of safety as to leaving the repair for a future visit. I live about 100 miles away, but I plan service visits around trips to the area. I don't trust any local dealerships and will only let them work on my car. It is a real family atmosphere and I would recommend this dealership to anyone in the area.