336 Iowa Used Car Service Centers

Steer clear of this dealer - ManualDriver

If you care about your car and expect it returned to in the same condition you dropped it off you will be sorely disappointed, I know I was. I dropped my 335i off for two new tires and the used car sales manager - David Nixon - informed me his wheel guy owed him a favor for some work he had been sending his way lately and offered to refurb the front two wheels free of charge. Too good to be true? Turns out it was. When I went to pick up my car it was sitting outside with the doors unlocked, convenient for me to drop off my brief case before going in but incredibly stupid. So lets call that strike one. When I went to get back in the car I notice that the door sill and kick plate looks like someone had dragged dirty boots across its about 100x leaving permanent scratches to both the paint and plastic. The floor was also dirty but that is easily fixed with a quick cleaning of the floor mat. the wood on the center console was scratched and covered in a fine dust probably from the wheel paint / refurbishment. The radio had been messed with and finally it looks like someone had a drink in the cup holder and spilled on the center console. Lets bundle that all up and call it strike two. I pointed it out these issues to the service advisor - Linda Cramer - who in her defense apologized and offered to have it cleaned up. They were ablo to clean up the car to a certain point.... the dust and dirt were gone but the scratching and damage is permanent. When I got home I took a closer look all around the car and found that at some point in the day someone had scratched and nicked the drives door edge in two places and was a new door ding. lets call that strike three. Overall the response and accountability shown by BMW of Des Moines is the worst I have ever experienced. My car received more damage in one day then it has in the previous 3+ years. Its a shame because I truly love my car but cant hardly stomach the thought of ever having to return there for service again in the future.