Kansas Saturn Dealers

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Saturn of Wichita West - Wichita, KS

On 1/20/2009 10:42:34 AM sereni_t17@yahoo.com wrote:
Though everyone was friendly, no one was efficient or professional.We felt the whole transaction was not appreciated. Among other things, financing was first approved and then not (?), vehicle was left at dealership for a week for installation of extras, but still don't have a second key that works (was told we would have to make a 5 hour round trip to pick it up, when we were supposed to have gotten it after the week it was at the dealership), XM radio was not disconnected from previous person,so that took several phone calls to activate, no follow up courtesy calls,took nearly 3 weeks to pay off my trade in, so amount was wrong. My banker called me repeatedly to ask me what was going on ! Have written a 3 page letter to the owner. This is my 3rd Saturn purchase and this dealership does NOT deliver the "Saturn Experience" received from Springfield MO, nor Nashville, TN. I could go on , but the bottom line is: GO ELSEWHERE - SAVE YOURSELF THE HEADACHES !!!

Saturn of Olathe - Olathe, KS

On 9/10/2008 9:02:59 AM dbenton wrote:
They treat you as if you have been coming in for years and they have known you forever. Great customer service. That is why I will buy another Saturn when we are ready. I have traded at other dealerships in the past and they all seem to not really care that you are there or not. No personnel relationships. That is very important to customers these days.