485 Kansas Lexus/1000 Service Centers

Service - Jessica G.

Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.

Best people in town. - jermcmillan@yahoo.com

Best people in town. I needed to find a car charger when I was in town but none to be found. I thought for sure I would have to call for help but My friend Cindy suggested I ask Beloit Auto &Truck Plaza. Cindy talked to Nina Williams, who was a delight and as helpful as anyone can be. I was so grateful for Nina’s helpful and perfect customer service support that even when I tried to tip her she wasn’t having it and declined telling me this is her job and happy to help. Please start here when you’re in the market for a new vehicle. Two thumbs up and 10 out of 10 on my customer relations-O-meter.

Great customer service. - Julia

Great customer service. They got my vehicle in quickly, did a thorough job and I was pleased with the overall experience.

Capital City Nissan has an awesome service department. I... - Angela

Capital City Nissan has an awesome service department. I purchased my Nissan in Lawrence; however, I live in Topeka and service it here. This morning, I realized why I probably purchased my car in Lawrence. I am looking to purchase a larger SUV than my Juke, and I've been looking around. While waiting for my car to be serviced, I browsed the lot. There were 3 salesperson sitting in the front area, and when I inquired about the QX30's that were currently on the lot -- they were useless - they all appeared self-absorbed in their computers. Neither of them offered to show them to me, offered to allow me to test drive, etc. They provided mileage and price- nothing more. Very impressed with their service department - not impressed at all with their sales department. Perhaps they just aren't "hungry"? Believe women don't purchase cars? It's hard so say -- but, it was laughable. Kudos to service department! Sales department? Do they have one?

Took my Chrysler 300 in for an oil change and they forgot... - bromspeeb

Took my Chrysler 300 in for an oil change and they forgot to put a bolt on resulting in the undercare shield hanging down and making an awful noise, possibly breaking it. We had no problems before our oil change. When I returned it and they replaced the bolt, they made me feel I was the one who did the damage. If the bolt was put back on in the first place, I would not have had to make the extra trip. I will go else where next oil change.

My family as purchase at least 20 vehicles since 1977 and... - postmaster75

My family as purchase at least 20 vehicles since 1977 and have always gotten a fair deal or better. All of us have used Clark Chevrolet for service and repairs. Their prices are almost always lower then other dealers or repair shops and they will not do any work or sell you anything your vehicle does not need.