671 Kentucky Buick/1000 Service Centers

While the service manager was polite, I would not - Hthrseder

While the service manager was polite, I would not recommend your shop to anyone. There was a week wait just to get my car in. I thought there was a catalytic converter issue because the car was running extremely sluggish and there was a strong sulfur odor. The service manager called and said that the code only showed a spark plug issue. He said that all four plugs were cracked... at just over 35k miles. Knowing that plugs should be replaced around 80k miles, I questioned this. He said the factory plugs were likely defective which is concerning. The labor cost of $300 is outrageous to replace 4 plugs but I couldn't wait any longer to get my car fixed so I had to pay that. I won't use your service center again and I will be certain that my friends and colleagues are aware of my experience.

They exchanged a engine for me.When it was returned the... - Daubenspeck1

They exchanged a engine for me.When it was returned the trans did shift correct.They said it was not their problem.I sent it to a garage and was told the new harness Hunt Ford installed was cut.I had that repaired and went on a 1600 mile trip.It shut down in Dallas tx and cost me a lot to bring it back to ky on a roll back.All and all i was out over $3000 plus what they charged to exchange the engine. I talked to Rick Hunt and was told he would not do any thing about it. Then i did some checking and there have been others to be screwed and not kissed by this dealership.I sold Fords for the dealerships in Nashville Tn in the 60's.I never saw anything to match this then.I guess it just a new breed of taking advanage of of your fellow man.This is my true story. You must make up your own mind and is it worth taking a change!...............

Was on tour with the National Corvette Museum during one... - EPgsw

Was on tour with the National Corvette Museum during one of the Museum in Motion (KY 1Lap) tours when I experience clutch issues with our 2018 Corvette Grand Sport. The service department was very responsive and took care of the issue very quickly. The corvette technician, Christian, met with us personally and explained the findings and solution. We were on our way within an hour. Great service from the time we checked in all the way through checkout. Customer lounge was clean and well maintained with internet connection to stay in touch with others. Great experience all the way around!

Brian LaFata was great... Glad you are still in the business - jasonherman1975

I brought my 124 Spider in for service here last week and Brian LaFata was awesome to work with. He’s a car guy and definitely has a passion for your product. Is always a pleasure to see and work with people like that in the car business. Glad you are still in the Fiat/Alfa business. I’ll be back!

fantastic job - pastor.earlyBen

From making the appointment to service and etc. it was fantastic, they did an excellent job. We do have extended warranty on the chevy but you all do not have a copy and it should have come up as we bought it through the dealer in Arkansas where we lived at the time. Could not have been more satisfied. The young man that handled my car was professional friendly and encouraging. Way to go.

Happy Custermer - Paparedram

I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. My vehicles are always done on time and great care is taken that my service experience is to my liking. Having been in that type of environment as a mechanic I know that there can be problems. But now as a customer I can see that problems crop up, But they have been able to head them off as quickly as possible.

Waited on promptly. Answered questions about unrelated matte - Boilermaker

Great service friendly staff answered questions offered refreshments great prices prompt check in easy to set up appointments will definitely return and recommend this facility

Outstanding Customer Service. - Larry

Outstanding Customer Service. Our needs were addressed and quickly took care of. Everyone was courteous and friendly

This car lot is the worst! We purchased a car here and it... - Capricorn83

This car lot is the worst! We purchased a car here and it had to be brought back in 3 days later with suspected transmission problems. They claim they fixed something minor that was not transmissions related. They told us there wasn't anything wrong with the transmission but my gut feeling tells me otherwise. So once again a week later we brought it back to Jim Brown they claim the problem was minor they said they fixed it. A month in a half later BOOM car dosen't go forward but does go in reverse. We called was told it could be a axle etc. We KNOW differently at this point. To make a long story short we were told from the front desk and sales department to talk to Mike about repairs which he stated "$1400" to fix! WHAT?? They are not right and they prey on the less fortunate and want the car payment on time and $400 to start the work on the car!! RUN far!!!! From day 1 the transmission was going out they knew but still sold it anyway. Never again will anyone in my family purchase another vehicle from these rip offs EVER and i advise u to do the same!!