671 Kentucky Buick/1000 Service Centers

I recently broke down in Berea Kentucky while on a trip... - Jeff D

I recently broke down in Berea Kentucky while on a trip home to South Carolina from Illinois. I had my Toyota sienna towed to Toyota south in Richmond the morning after it broke down. I explained the situation to the service manager and assistant service manager. I ended up having to stay in a motel for three days. However, I commend Lily, Joe, Jim and the tech that worked on my van. My wife and I were extremely stressed out being stranded 300 miles from home. Everyone I dealt with throughout the ordeal was understanding of our situation. They really did jump through hoops to get us back on the road. Thanks to the service department, we made it home safe.

All went as planned. - Braddeweese

All went as planned. Got new tires, oil chane and multi pint inspection. No issues.

EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT

THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .

Wonderful service always. - reidfam

Wonderful service always. Prompt and efficient. Customer service is great as well. Highly recommend. Top notch.

I have been going to Don Franklin since 2015 and have - mjohnneale

I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.

great service department easy to work with very helpful - craig.summers

great service department easy to work with very helpful and professional very friendly and great people to work and deal with

Performed services as promised, but it took 5 weeks to - nlrules

Performed services as promised, but it took 5 weeks to get an appointment for an oil change.

Service is amazing, right to the issue, how much is cost - vicedsu

Service is amazing, right to the issue, how much is cost and how long it will take, Kelsi is on top of things and love that I can text and get a replay very soon.

Appointment was made easily, comfortable waiting area, - jackie.beatty

Appointment was made easily, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.

Service was quick and they were ready to service my truck - rsmitchell215

Service was quick and they were ready to service my truck when I arrived. Had coffee available in the waiting room.

Great service. - billtravis1949

Great service. Got oil change, tire rotation and wash done in about 45 min. Had a visit with a salesman while I waited. They offer pickup but I took vehicle to dealership.

Salesperson was very helpful and followed up with us. - Trinadiehl

Salesperson was very helpful and followed up with us. Service very friendly and professional. Explained service well

My experience with the Service Department was excellent! - Andy Way

My experience with the Service Department was excellent! Everyone we worked with had great attitudes and were focused on pleasing the customer in every way.

Scheduling my Jeep for service was quick and convenient - mrlittle27

Scheduling my Jeep for service was quick and convenient Very clean facility and welcoming environment Courteous and friendly staff Serviced my Jeep quickly

Due to surgery I could not drive A very polite - FRAN

Due to surgery I could not drive A very polite courteous young man picked up my vehicle. When repairs were completed he delivered back to me. Very impressive. Thank you for such a service.

Very clearly communicated work required and estimated - Royce

Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done.

Keon was awesome! - jfmc9278

Keon was awesome! Great customer service! Easy check-in process. The facilities were clean & well kept.

Had oil change yesterday , staff was professional and - Steve

Had oil change yesterday , staff was professional and did the work in a timely manner

Always polite and efficient. - SAMIAM1172

Always polite and efficient. I feel I can trust them to diagnose my auto issues

Absolutely wonderful group of people! - Jmiller2460909

Absolutely wonderful group of people! They’re all efficient and friendly. Any service I have had done has been a true fix in a timely manor.

Very easy to make an appointment and will give updates up - atuider21

Very easy to make an appointment and will give updates up until then. Also very friendly!

The Service agent, Adam, was very helpful and explained - Fleet

The Service agent, Adam, was very helpful and explained everything I did not know about my hybrid.

Came in a couple of days ago with an unexpected flat - God Follower

Came in a couple of days ago with an unexpected flat tire. There were a couple new faces when I walked in. I did eventually see Miss Amanda, assuming she’s been promoted, but happy to see her, coming in from her office. A young gentleman greeted me and took care of me. Unfortunately my tire wasn’t in stock but he took my car back and got my spare on and the next day called and got me in for my new tire. An even bigger surprise I got out with only paying $55 bucks, I didn’t realize I had warranty on my tires with the purchase. The young man was very pleasant both encounters. I’ll definitely be back for all my service needs. Thank you Mr. D Clark and Swope Nissan for getting me taken care of.

Excellent staff, excellent service, and fantastic - JB

Excellent staff, excellent service, and fantastic vehicles! We bought a Sorento 3 years ago and love it so much and had such great maintaince at Cartown KIA that we just bought a Niro.

I can't say enough about the high quality of customer - Nick C

I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for our repairs. In addition, when we picked up our van the service manager Russ came out to speak with me to ensure I was completely satisfied with my repair. Both did a lot to ensure we left completely satisfied and this was an AMAZING customer service experience! The level of care and concern was refreshing,.

The service was excellent and the employees went above - christomlin40

The service was excellent and the employees went above and beyond to help us out.