671 Kentucky Buick/1000 Service Centers

Please read below about our experience at Palmetto Ford,... - kev1dwi2mar3

Please read below about our experience at Palmetto Ford, Charleston, SC.When we got home we took our Ford Edge to BF Evans who repaired the car in one day and loaned us a car to drive. They did not insist on a Diagnostic. The cost was far, far less than Palmetto. Buy your Ford at BF Evans for the SERVICE if nothing else! We were out-of-state volunteers at Edisto State Park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto Ford, Charleston, SC on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch and that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it.

I have been doing business with this dealer for years.... - vankky

I have been doing business with this dealer for years. They have always been friendly and went far beyond to accommodate me and the needs of my family. Integrity is a good word for this dealer and their staff. They have also furnished a vehicle for me to run my sales route while repair work was being done. I know this is probably normal, but for over a week this was very comforting to me and weighs heavily when another car purchase is considered.

Horrible - Beth246

Sales sucked! They are so confused about what they are selling and doing! Service even worse!! My young pregnant daughter took her car in to have recalls fixed on it. Before going in car drove just fine. When recalls were done being fixed she had to go immediately to work and her car was shaking going 20mph. Came out of work and her tire was destroyed with two large punctures in the tire. Luckily she didn't have a blow out going down the road. Went to big m to talk about what happened and they pretty much blow it off said they never lifted her car, called my daughter a lier and said they had no part in it and it just happens sometimes.

Great service from a very knowledgable staff. My jeep was... - Monkeysdad0309

Great service from a very knowledgable staff. My jeep was fixed and on the road in no time. I also have my oil changed there. They have this multipoint inspection that lets me know exactly whats going on with my vehicle

Service is terrible - Fordman

I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke

Previous great experience with 2015 Odyssey.. Today... - Bobbilee

Previous great experience with 2015 Odyssey.. Today opposite. Kept trying to get us to sell back. Looked at and gave us KBB estimate of $16,,720 + up to 3,000 extra. Ended up offering $16,000. The inside is perfect, 74,000 miles and a few superficial scratches. Thank you Bill Cole, we're done. We will even have service done elsewhere in future.

Love this place. - llllllll

Love this place. Great people and great service. Recommend 100%. Nice and sweet staff! AWESOME