671 Kentucky SRT Service Centers

I recently broke down in Berea Kentucky while on a trip... - Jeff D

I recently broke down in Berea Kentucky while on a trip home to South Carolina from Illinois. I had my Toyota sienna towed to Toyota south in Richmond the morning after it broke down. I explained the situation to the service manager and assistant service manager. I ended up having to stay in a motel for three days. However, I commend Lily, Joe, Jim and the tech that worked on my van. My wife and I were extremely stressed out being stranded 300 miles from home. Everyone I dealt with throughout the ordeal was understanding of our situation. They really did jump through hoops to get us back on the road. Thanks to the service department, we made it home safe.

EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT

THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .

Always polite and courteous. - bernicegonecamping

Always polite and courteous. They explain any issues and give estimates on the cost to fix. Very convenient scheduling of appointments call or go on line. I've purchased two vehicles here and continue to have them serviced here. Highly recommend whether looking to buy or need service.

I have been going to Don Franklin since 2015 and have - mjohnneale

I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.

great service department easy to work with very helpful - craig.summers

great service department easy to work with very helpful and professional very friendly and great people to work and deal with

Performed services as promised, but it took 5 weeks to - nlrules

Performed services as promised, but it took 5 weeks to get an appointment for an oil change.

Appointment was made easily, comfortable waiting area, - jackie.beatty

Appointment was made easily, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.

Usually gets me an appointment right away. - killinger.lynn

Usually gets me an appointment right away. Gives me a loaner when they have to keep my car for an extended period of time. Service Reps keep informed and explain everything.

Cross is the best. - Wtc51

Cross is the best. Great people service and good inventory. Appreciate the attention to detail. Tyler in service always kills it.

Salesperson was very helpful and followed up with us. - Trinadiehl

Salesperson was very helpful and followed up with us. Service very friendly and professional. Explained service well

Excellent service department. - durkdavidson

Excellent service department. Quick and prompt. They always provide family type atmosphere. Provide analysis when necessary.

Scheduling my Jeep for service was quick and convenient - mrlittle27

Scheduling my Jeep for service was quick and convenient Very clean facility and welcoming environment Courteous and friendly staff Serviced my Jeep quickly

Very clearly communicated work required and estimated - Royce

Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done.

We bought our Odyssey brand new from Honda World in 2018. - raceralum

We bought our Odyssey brand new from Honda World in 2018. in 2022 all the warning lights kept going off randomly. Two different appointments with their service department and nobody could find anything wrong.   This continued intermittently and we took it back in to HW in 2023. They said that Honda had released a warranty/recall for the faulty part causing this issue. They then tried to tell us that we were now past the mileage for this recall. We argued that this was a pre-existing issue and we had brought it in for the same thing the year prior. they acknowledged this and said they would honor the recall.   It took over 6 months for them to get the part. When they finally did, THEY called us to schedule the install of the covered part. We made arrangements to have the part put on and took the van down to HW. Upon arrival they told us that Honda was no longer going to honor the recall and we would have to pay for the parts and labor. Mind you, they ordered that part and called us to schedule the install. Their bait and switch attempt for this should be a red flag to any future or current customers. I have asked for a call from the service manager but he keeps having one of his techs call as he knows he is in the wrong and doesn't want to answer for their crooked ways. I strongly caution anyone to avoid buying anything from this organization as their only concern is for their profit margin and not their customers.

I have been going to this dealership for many years and - HabsfaninKY

I have been going to this dealership for many years and have always had a fair and positive experience. No surprises and they really do care about the quality of service they provide. Got some new tires using their tire sale and am very pleased. My only gripe is the wait before getting a service done. Usually you have to book weeks in advance and now it’s getting to be close to a month.

Service was quick and they were ready to service my truck - rsmitchell215

Service was quick and they were ready to service my truck when I arrived. Had coffee available in the waiting room.

Keon was awesome! - jfmc9278

Keon was awesome! Great customer service! Easy check-in process. The facilities were clean & well kept.

Due to surgery I could not drive A very polite - FRAN

Due to surgery I could not drive A very polite courteous young man picked up my vehicle. When repairs were completed he delivered back to me. Very impressive. Thank you for such a service.

Always polite and efficient. - SAMIAM1172

Always polite and efficient. I feel I can trust them to diagnose my auto issues

The Service agent, Adam, was very helpful and explained - Fleet

The Service agent, Adam, was very helpful and explained everything I did not know about my hybrid.

Everyone was very friendly and the establishment was very - Bridgette

Everyone was very friendly and the establishment was very clean. Service was fast and efficient.

Car was ready on time - staff was efficient and had my - dave.weedman

Car was ready on time - staff was efficient and had my loaner car ready. The service department sent emails and videos showing their progress

Excellent staff, excellent service, and fantastic - JB

Excellent staff, excellent service, and fantastic vehicles! We bought a Sorento 3 years ago and love it so much and had such great maintaince at Cartown KIA that we just bought a Niro.

I can't say enough about the high quality of customer - Nick C

I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for our repairs. In addition, when we picked up our van the service manager Russ came out to speak with me to ensure I was completely satisfied with my repair. Both did a lot to ensure we left completely satisfied and this was an AMAZING customer service experience! The level of care and concern was refreshing,.

So far my maintenance visits have been good. - Donna

So far my maintenance visits have been good. They were prompt to take me in quickly and very friendly.

Got my Jeep in, found out the problem and ordered the - Paxton

Got my Jeep in, found out the problem and ordered the parts for me. Very friendly. Thank you.

Great people to interact with always ready to assist - fernandezedwards

Great people to interact with always ready to assist where possible, very knowledgeable and customer friendly

I was greeted promptly when I arrived and was escorted to - AirlineRetiree

I was greeted promptly when I arrived and was escorted to the office of the Tony McCarty. Since my 30k mile service appointment would take several hours I was offered a loaner car so I could return home. The service took several hours and I was kept informed throughout the day on progress and suggested additional service. My car was returned to me freshly cleaned and Tony handled my paperwork efficiently. Everyone I encountered was helpful and friendly, especially Tony McCarty. Thank you for a positive service experience.