671 Kentucky Used Car Dealer/1000 Service Centers

From the minute I pulled up to the service garage until I... - 3buoys

From the minute I pulled up to the service garage until I drove out, everyone was friendly, efficient and communicated all that was being done on the car. The waiting area is large with comfortable seating, free drinks (non-alcoholic), coffee and a large TV. Casey informed me there was a problem with a tire, showed me the problem, and the technician was kind and switched the tire free of charge. Walked out with a bill less than $35!

Joshua Fig was very clear on what was done and on the - fcvantate

Joshua Fig was very clear on what was done and on the inspection of the car. He explained clearly what was found, needed and cost. Very pleased with his service.

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

The service department at Don Franklin Mitsubishi is - mike.p.dobbins

The service department at Don Franklin Mitsubishi is awesome! The guys are top notch and super helpful. I used to cringe when I thought about taking my vehicles to a dealership for service because they are always so expensive, but at Don Franklin we've been pleasantly surprised at their competitive pricing. With the Don Franklin dealership network they are able to service virtually any make/model.

never heard from them - AnotherJamie

Back in the summer I called for an appointment to look at strange brown dots in my new Accent's paint. I left work and drove all the way from Winchester to make the appointment. When I get there I'm informed that the guy that handles warranty issues isn't here and they don't know when he'll be back. They could've told me that when I made the appointment. The first guy I saw even acted as if there was nothing wrong with my paint and the second guy could see the problem but couldn't identify the issue. Weeks passed and the warranty guy never showed. I did receive a couple of calls from the service department telling me that they would call when they knew the warranty guy's schedule. After those two calls I never heard from them again. After two months I took my car to Gates Hyundai of Richmond. The problem was quickly identified as rail dust and the next day I was picking my car up free from the brown spots. It's been 4 or 5 months now. Had I not gone to Gates, I would still be waiting.

Exceptional!!! - One pleased customer!!

Plain and simple, my visit to the service dept. was exceptional!! The Service Tech Nathan was right on it. He was quick to inquire why I thought it was what I thought it was. I requested, if possible, for an old friend, the mechanic Chris to evaluate the issue. Before leaving, Chris caught me and asked exactly was going on? When does it occur? How does it sound? Before I even left he was on the test drive. Unfortunately, I don't trust many mechanics and being what he found, I believe many would have taken advantage of the situation. What we thought was possibly a bad axle joint and boot turned out to be a rock lodged between the motor mount and suspension arm. The mechanic even showed me a video, showing me exactly where it was lodged. I honestly don't know how in the world he found it. Within 15-20 minutes I received a call and the car was ready, no charge!! HONESTY!! EXCEPTIONAL!! I will return. Thanks guys!!

Do not buy a Kia vehicle with a GDI engine (gasoline... - Troy Hansel

Do not buy a Kia vehicle with a GDI engine (gasoline direct injected) after about 50,000 miles they use oil like crazy. Also I've had this Kia soul at the service department three times for recalls and this last time I needed to borrow a vehicle for about 10 minutes. The guy looked outside and said we don't have any now I'm looking at almost 200 cars, I'm thinking about telling them I want to test drive a new one and I bet they'll give me a vehicle then. I must say this place does not look after their customers. I am not a disgruntled customer of Kia, but their vehicles do have a lot of problems and their service department really Lacks in customer service

scheduled maint and recall computer updates - B.BUSTETTER

All of the service staff are always friendly and willing to answer questions and provide service as quickly as possible and never return vehicle after service with dirty interior from service provided

Great Service - JC Norton

I can't say enough good things about Don Jacobs BMW service. Lance, Robbie and the whole crew go above and beyond in terms of customer service and great quality work. I bought my BMW X1 elsewhere, but makes no difference. They still treat you like family. I recently brought it in for an electrical problem. They loaned me an X3 to use for the day, but turned out the part needed wouldn't be in for several days. No problem. Kept the loaner for a week. Amazing. These guys rock, Best car service experience ever.

They were very helpful in getting me out of the Honda - tmoneypenny1

They were very helpful in getting me out of the Honda Accord which was a Problem Car always something going wrong with it was in the Shop with issues they helped Me to get Another Honda Accord and I’m happy to get rid of the Accord it seemed to always have problems and I’m happy that it is Gone and I have a new Accord thank HUNTER WELLS he was an awesome Guy who helped me out with my new Honda Accord.. He’s an Awesome young man and A Asset to your Dealership 💯

VW brake light - AclayVWjetta

I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department.

Horrendous - Carchick22

I initially called the dealership to schedule an appointment but was put on hold twice for a total of 30 minutes before I gave up. I tried calling about 10 more times that day to no avail so I drove to schedule an appointment. Once there I scheduled the appointment. I came back at the scheduled time only to be told they could not do it then and to have the man blame it on one of his coworkers. I politely agreed to come back another day. The service was still terrible and I will never trust this dealer with my car. They are irresponsible and rude and would much rather drive and hour to take my business somewhere where they actually care about customers.

we've had our accord for two years, it has 41xxx miles on... - mudd86

we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles. we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs. obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!

I took my car here for service and paid out a quite a bit - Johnsonanita1971

I took my car here for service and paid out a quite a bit of money to get my car back not fixed as promised they also stole out my trunk I wish I had checked for reviews first

GREAT IN EVERY DEPARTMENT. - dunawayt

I HAVE BOUGHT 5 SUV'S FROM DRIVER MOTORS SINCE 2013. THEY ARE AMAZING. FROM THE SECRETARIES, SALES PERSONAL TO THE SERVICE DEPARTMENT. ALL HAVE TAKEN CARE OF ME AS THOUGH I WAS A PART OF THERE FAMILY. I WOULD NEVER TRADE ANYWHERE ELSE. FIVE STAR ALL THE WAY!!!!

Great service short wait service department does great - abrothers2020

Great service short wait service department does great work. All staff excellent job and willing to help

I recently 3/19/2021 1pm had an alignment on my 2015... - Unsatisfactory

I recently 3/19/2021 1pm had an alignment on my 2015 Malibu at Dutch’s. I had an appointment at 1pm . Shortly after dropping the car off I was notified it needed a 4 wheel alignment instead of 2. Which costs more. I picked it up and it still pulls to the right awful. I called back and was told I had a strut that had to be ground on. Then they asked if I had only changed one tire? How can a four wheel alignment be done without noticing all four tires were new and the strut was new? I was then asked if I could bring it back in at a later time and drop it off so they could work me in . A major inconvenience for me . I expect better from a dealership. Note : all persons I spoke with were polite and nice .At the end of the day I am out 90$ and my car still out of alignment.

Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie

Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt

Parts guy was nice. - TKC

Parts guy was nice. Manager was very rude. Take your business elsewhere. He could care less about you.

Will do everything possible to resolve your problem.... - markettabrock

Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.