670 Kentucky Used Car Dealer/1000 Service Centers

Friendly place, but the service department is above and - kentuckycharliec

Friendly place, but the service department is above and beyond for repairs and quality. They investigated the problem, the service manager stepped in to discuss the problem. Resolved issue to my satisfaction. They find and fix your problems

Absolutely amazing experience, with extremely friendly - Andrew M

Absolutely amazing experience, with extremely friendly staff. I’ve bought 3 cars from 3 different dealerships in the last few years and this one has been the best experience. Fast, friendly and no waiting around with back and forth with financing. Thank you!

I would give zero stars if possible. - mindy1775

I would give zero stars if possible. Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt replacement done costing over 1,600. 00 dollars. 5 months later traveling out of state vehicle alerts to stop and turn off vehicle immediately. It was towed to the near by dealership which turned out to be a real blessing. We told them the alternator was just installed in Dec 24 and should still be under warranty. They went to change the alternator and found out that it was an O Reilly alternator that was also a rebuild. Even though our paperwork said it was a gm alternator. They were unable to honor the warranty for this reason. So they replaced the alternator and belt with gm parts for just over 1,100 dollars. So basically we were charged an extra 500 dollars from Neil Huffman for the same work and for a rebuilt alternator that was not a gm part even though that was what the paperwork said. We spoke with manager and received back over 1300 dollars for the "mistake". The insisted on use still paying 1.5 hrs for diagnostics. Even though my husband was stuck on side of road, in unsafe area, for over 1.5 hrs and had trip interruption on way to out of state graduation . How absurd that they felt they were still deserving of 1.5 hrs of diagnostics. They assured me this never happens but you would never know unless you were blessed enough to go to a very honest dealership service department. They couldn't even give the 100 % refund, embarrassing. Do not ever assume they are being honest with you or your family.

Car Repair - TRitchey

Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak with and never made me feel like a bother by asking so many questions

Super GREAT! - bpyowler891

I drive about 50 miles to have my car (Mazda) serviced at this dealership because the service, advice, and interest are superb. Gene is a great service manager. I have never had wait very long for service, they inform me ahead of time of the the approximate cost if not covered under warrenty, and they KNOW about my MAZDA. Worth the trip. Bob Y. Bedford, Kentucky

Best service department in central Ky. - Larry Rose

Best service department in central Ky., Chris Taylor, is one if the most knowledgeable service advisor's you'll find at any service department. If you're searching for the best value when looking to service, call Neil Huffman Nissan. Those guys rock!

May not have rotated my tires as claimed they did. - Unhappy

May not have rotated my tires as claimed they did. Air pressure different in each tire yet was same after rotation. For example left front was 38 psi and right rear was 35 psi and after rotating the left front and right rear still had the same psi when I asked how this was possible I was told it was a coincidence. So it seems the rotation was never done.

Emissions refit nightmare - BigSixx81

Let me start by saying the mechanics do quality work. No issues whatsoever with them. But, the service department has serious issues in the office. I've had my vehicle serviced exclusively by Neil Huffman for years. This time was a NIGHTMARE. My TDI needed the emission modification and a wheel bearing. I made it clear 4 separate times that it needed the emission modification. I picked the car up and reiterated that they needed to close out the ticket so my claim could process. Fast forward 3 days and I call 4 times to find out why it has not been closed out. No answer, no call back. The xxxx poor attitude of Dara and obvious incompetence is shown after I drive up to talk face to face. I am informed initially that they have one person who processes claims and she only does claims processing when she sees fit. I told her that I'd wait there until it was processed. Dara leaves and some dude comes out and informs me that the emissions modification was NOT done. Then he proceeds to tell me that they were 3 weeks behind on warranty work and he could schedule me an appointment. So, through either sheer stupidity, utter incompetence or just good ol' fashion laziness they arbitrarily decided to do the work that got THEM paid. But when it came to warranty work that would pay ME 5g, they couldn't be bothered.

This is by far the best shop with amazing technicians. - Bigmomike82

This is by far the best shop with amazing technicians. The service writer James is the goat...and several techs have been there well over 15 years. The sales department is amazing. It wasn't great back in the Ron McCauley days but under new ownership its amazing and welcoming

The absolute worst place the most dishonest peolpe the - Dylanpaul95

The absolute worst place the most dishonest peolpe the servive department manager also the charge double repair times this is the absolute truth i recommend never going to this place

Corey Smith is always very attentive to my service needs, - Wayne M

Corey Smith is always very attentive to my service needs, communicating clearly any.options an the cost of each. I feel confident in driving my car knowing that it is being maintained well at Oxmoor Hyundai, and especially appreciate their fair and reasonable prices.

Handling my car business is always a pleasure at Oxmoor - Lisa J

Handling my car business is always a pleasure at Oxmoor Mazda. Getting good car service is never a hassle and purchasing a quality Mazda is a great experience.

I have talked to 3 different people and they all told me - jordanbruce80

I have talked to 3 different people and they all told me different numbers and then when I showed up to dealership with cash they had a totally different vehicle then what we had originally talked about I would not recommend this car lot to anyone !!