627 Louisiana CODA Service Centers

Very nice atmosphere but needs more automotive - mamou23

Very nice atmosphere but needs more automotive technicians .need to give more discount to loyal customers at the price things are today

Outstanding Cadillac Service - Space Caddy

As always, Ms. Sheila Brown, Service Department, greeted me with a smile and provided excellent customer service. She was very attentive and asked questions to ensure that the problem I was experiencing with my Cadillac SRX was properly addressed and repaired. While I was waiting, Ms. Brown kept me informed on the status of the repair. Her positive attitude and attention to my comfort while waiting was very appreciated. Ms. Brown is a true asset to the Gerry Lane Service Department!

Very courteous and very helpful with getting our car - Larry

Very courteous and very helpful with getting our car repaired and getting us back on road

Outstanding work Very professional,friendly and - jimmylavoie51

Outstanding work Very professional,friendly and helpful. I would tell all my friends about my experience with them

I have shopped around for a starter and was impressed by... - kxbordel

I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.

Hixson at Monroe is a JOKE! - MichaelG

I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!

Appreciative - Keri74

I had to order a small part for my Camry. When it came in they offered to wait for me to come pick it up even though they were suppose to close at 5:30. I told them that my steering wheel was also shaking when I drove, the parts guy Anthony said he would wait for me so he could look at it when I got there. I got there right at closing time and when he looked at my car ( I had previously been told I needed new brakes) he felt my tires and discovered that my one of my front tires was fixing to blow, wires were exposed on the tire. He told me that he couldn't let me leave there with a tire in that bad of shape and offered to put my spare on. He then priced a new tire and I decided to buy 4 new ones. Even though this was now past the time for them to go home they stayed and put my new tires on. I can't tell yall how thankful I am for all that they did for me. Maybe even saved my life! And they all did it with smiles and no complaints for staying late. So thank you to the Parts and Service dept for putting my safety first!

Beware before having your vehicle serviced for any - jets.load.9n

Beware before having your vehicle serviced for any issues that you may have. Do your research. I took my vehicle in for a major job. Communication only happened when I reached out and inquired about my vehicle and would ask for a status update. Once I got vehicle back , I noticed immediately that it sounded like a jet plane- never made this noise or ran hot. Reached out and advisor apologized and said should be an easy fix told to bring back to dealership. This visit cost me $135.00 on top of the $6200.00 already spent. Got vehicle back and the same issue. Reached out again and advisor scheduled to have vehicle picked up and brought to dealership. I reach out for an update and told tried everything they know and vehicle not triggering any codes so basically it must be my fault. I let them know that I know my vehicle and it did not have this issue prior to bringing it here. Message became short and curt and phone calls not returned. It’s laughable because they are meticulously taking photos to make sure they do not cause any visible damage. The same way I knew how I dropped off my vehicle and it never sounded like a plane or ran hot- until it was at this dealership. I was told my options were: don’t drive my vehicle on the interstate or let them try to troubleshoot one more time. If the repair worked then I had to pay for it, if not , they would. I needed my vehicle and I had to pay for their mistake another $1400.00. If you decide to go here make sure your take a video with audio so you’ll have proof of how your vehicle looked and sound. You will end up paying for their mistake.