627 Louisiana Nissan/1000 Service Centers

Totally awesome service - Jademerald74

We have bought several vehicles thru this dealership. Our sales guy, Corey, knows his stuff. He was very helpful in every step of our purchases. The service department has been top notch as well. They are able to get me in and out and make sure everything is taken care of.

I would NOT recommend buying a vehicle from Lakeshore Kia - kristi235

I would NOT recommend buying a vehicle from Lakeshore Kia in Slidell, LA strictly due to their inadequate Service Department. I had a great buying experience 10 months ago when I purchased my car brand new from Lakeshore Kia in Slidell. When my check engine light came on at only 16k miles, I had a completely different experience with their Service Department. When I arrived at the dealership, I was told that they had no available appointments for 16 days. I asked the service technician if he could at least run the code to see what triggered the check engine light. I wanted to ensure that the car was safe to drive for another 16 days, but he refused to do so. The only explanation he offered was that maybe I had left my gas cap off. I have been driving for over 30 years, and at no point have I ever left my gas cap off. I am a conscientious car owner who will not continue to drive a vehicle with a check engine light on. I called Dean McCrary Kia in Hattiesburg, MS who offered me a service appointment the very next day. Don’t waste your time or money at Lakeshore Kia in Slidell. Their Service Department is closed on Saturdays and if your check engine light comes on you might have to wait for over 2 weeks to determine the cause!

I have never been treated so poorly by any organization - scottjjones

I have never been treated so poorly by any organization the Lamarque Ford. I called to set up an appointment to get a brake job. No one answered so I left a voice mail, which no one returned after two days. I called again and spoke to the Service Manager and he said they received no voice mail. So anyway he told me to show up early if I want my car back the same day. So I arrived at 6:20am. They did not open until 7am. There were no instructions on what to do or where to go, so I parked my car and stood in front of the entrance. Cars started to pull up from all directions with no clear place to wait, so when they opened all the cars started pulling into the garage. I went inside and explained that I was the first here, but didn't know I was supposed to get in front of the garage. He told me too bad. I would have to speak to supervisor. So he led me in and I was immediately put off. He said "Did you not see other cars pulling up." 'Why did you not wait in your car like everyone else in line?" I explained I had never been there before and did not know the procedure. The man had an attitude and made me feel like I had done something wrong. Additionally he talked down to me like I was ignorant. I again tried to explain that the procedure was not written anywhere and certainly not intuitive enough to be clear. he continued to challenge me and mu obvious stupidity so I just left. Will never go back there again.

Brought my 1998 Honda accord there they had no Clue how... - swamp

Brought my 1998 Honda accord there they had no Clue how to fit it. It was running ruff The mechanic had no clue on how to troubleshoot it I knew more about the car than he did.

Poor Maintenance Experience - alparrott037

I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.

Service department is horrific! - TGoodwinLA

My vehicle was towed because of a recall. Once we went to pick it up the battery was dead and there was a check engine light on. Being under warranty we left it. They charged us 240.00 to diagnose the fuse for the diagnosis port was blown. No check engine lights were on when we had to get it towed. 1.5 hours of labor AKA 240.50.for a 4.00 fuse and to replace it!!

The personnel at the dealership provided excellent - Hwatts3

The personnel at the dealership provided excellent service and were cordial and easy to work with.