I’ve had 2 recent service dept visits and dealt with - Johnnydaigle
I’ve had 2 recent service dept visits and dealt with Blake Chauvin. The 1st was to get a diagnosis for a clunking metal-on-metal noise coming from the suspension. The estimated cost was $1100 to replace the rear struts. I brought the car to an independent shop and found that the actual noise was coming from the sway bark links at a cost of $250. The other shop said that one of the struts was indeed bad but could wait. If I had let them replace the struts, it wouldn’t have corrected the clunking noise. Misdiagnosed! I let Blake know about this and he didn’t seem to care a bit.
Community had been recommending a front brake job and I was about to take a road trip into northeaster U.S. and knew I’d be driving through mountainous areas so I brought it to them for the job. When I picked the car up, it was making a grinding noise every time I applied the brakes, but I didn’t have to time to leave it with them before the trip. We had to endure the that grinding noise for 4,000 miles on the road trip and when I returned and brought it back to Honda they said that they couldn’t find a problem. I returned to Honda to ride along with Blake to show him the noise I was talking about. He said he really couldn’t hear anything. So, I asked to have the shop foreman ride with me and he heard it immediately. He told me that Blake was telling him that the problem was some kind of clunking noise even though that was not what I brought it in for. They kept the car for 3 more hours and replaced the front brake rotors and that solved the problem. Luckily, they didn’t try to charge me.
So, I brought my car in for the original work, then back for another full day just for a brake job which is unacceptable.
I can only say that Blake is utterly incompetent at his job and seems to know very little about cars. If you go there for service and get assigned to Blake, ask for another service writer.
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