627 Louisiana SRT Service Centers

Easy to work with. - rjwill0415

Easy to work with. Schedule my appointment, told him I needed to be out that same afternoon. They got the job done early. My 2017 Ford expedition drives like new. Thanks to the service department!

The service Director Mr Tom and Mr Joe W from the sales - dgambino0

The service Director Mr Tom and Mr Joe W from the sales department went above to assist me when I needed my vehicle serviced , they made it very easy to get done what I needed in a timely manner thank you guys so much. If y’all are in the market for your next purchase go see Joe

The worst. The electronics on my car went a little crazy... - kdjlaw

The worst. The electronics on my car went a little crazy and I had it towed there. It took them a week before they looked at it. It took another four weeks to fix it and I recently learned they fixed it wrong. Sean “Patrick” Bryan, the service writer (supposedly trained by Genesis and the only person I could speak to) NEVER returned a single phone call. Not one. He lied to me about what was going on with my car. Genesis promises a Genesis loaner during warranty repair. The service writer kept promising one but never delivered. Recently I learned that the dealership did not have a mechanic qualified to do work on Genesis cars, so the could sell cars but not service them. This service department, on of the many All Star dealerships, ought to be fired by Genesis.

First of all, the service writer, Liz, is fantastic.... - kdjlaw

First of all, the service writer, Liz, is fantastic. She’s nice, knowledgeable and communicates. When I had a serious problem (caused, it turns out, by Genesis of Baton Rouge when they tried to fix the windshield washer pump last January) she scheduled me to have a Genesis loaner to drove while my car was fixed. She kept in touch constantly. When I had a question I would text her and she would respond within 15 minutes. I dropped by two days ago because some bubbles appeared under the leather on the dash. She said, “I’ll order you a new one.” and I got word today the new dashboard had arrived. The service guys are great. When I had a problem with the electronics, they worked until they figured out the problem. They had to replace the wiring harness, no small job. Aside from the dashboard bubbles, the car has been flawless ever since. All my service thus far has been under warranty.