627 Louisiana SRT Service Centers

Outstanding work Very professional,friendly and - jimmylavoie51

Outstanding work Very professional,friendly and helpful. I would tell all my friends about my experience with them

I have shopped around for a starter and was impressed by... - kxbordel

I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.

Hixson at Monroe is a JOKE! - MichaelG

I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!

Appreciative - Keri74

I had to order a small part for my Camry. When it came in they offered to wait for me to come pick it up even though they were suppose to close at 5:30. I told them that my steering wheel was also shaking when I drove, the parts guy Anthony said he would wait for me so he could look at it when I got there. I got there right at closing time and when he looked at my car ( I had previously been told I needed new brakes) he felt my tires and discovered that my one of my front tires was fixing to blow, wires were exposed on the tire. He told me that he couldn't let me leave there with a tire in that bad of shape and offered to put my spare on. He then priced a new tire and I decided to buy 4 new ones. Even though this was now past the time for them to go home they stayed and put my new tires on. I can't tell yall how thankful I am for all that they did for me. Maybe even saved my life! And they all did it with smiles and no complaints for staying late. So thank you to the Parts and Service dept for putting my safety first!

So I made an appointment a few days ago to get my right - Steelehotshot

So I made an appointment a few days ago to get my right front CALIPER replaced, it got stuck so badly that it ate up my pad and gouged my rotor, and I clearly explained this to the service department and was assured that it would be taken care of right away, my appointment was for today at 2:00, so I decided to come in at 8:15 this morning to explain again what the problem is and if it could get done earlier, I was told “again” that they were more than aware of the issue and I was scheduled for QUICK LANE, I told Kelly that it was going to need a tech to do It, in which I was told that she knew what my Truck needed. I left the dealership and returned around 1:00 pm to get my truck done, after waiting for a couple hours I was told that NO, my truck would not be fixed today and could I leave it for a couple days, I explained that I do hotshot trucking and I don’t have the time to wait for it because I need to get it on the road, and I also asked for a loaner to which I was told NO, your service manager tried giving me excuses as to why it couldn’t be done today, I was so mad when I left there today, I passed up a 3200.00 load today because I was told that it would be fixed today, and it wasn’t. I was referred there by a member of my Facebook hotshot trucking group, I will be telling everybody I know of the HORRIBLE SERVICE I had and the broken promises of your company. I also let FORD EXECUTIVE OFFICES know as well, I’ve been working closely with a lady from there to address these issues. So now I’m forced to go down the road with dangerous faulty equipment.

The amount of money standard Mai will break you , on a - edjohn777@ aol.com

The amount of money standard Mai will break you , on a maintenance required every 6-9 months will average 700 dollars and just today found they planned to work on my vehicle which wasn’t wattanted

Very professional and understanding of individuals need. - dedrierobinson

Very professional and understanding of individuals need. Tyler is very trustworthy when it comes down to my car needs, the greatest and he is the reason I keep coming back!! Tyler represent Honda dealership very well and I feel he needs to be promoted. Dedrie Robinson thank you Tyler

We. Are Happy the way service took care of our problem... - DAHUTCH

We. Are Happy the way service took care of our problem that’s why we keep coming back l give a 10 overall approval Thank you

I went in to get an oil change, tire rotation, and a tire - Mlml4724

I went in to get an oil change, tire rotation, and a tire fixed. Three days later tire light came on. The exact tire that was supposed to be fixed was not fixed but I was charge for it tires was supposed to be rotated but was not went back to the dealership the service manager was rude and denies everything it is a shame to go somewhere to get work done and the work was not done.

Your Team is just great. - cynthia bogda

Dear Mr. Ettleson, I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015. Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971. Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015. Your cooperation in this matter is greatly appreciated. Thanking you in advance. Cynthia Bogda

Amazing dealership with outstanding service! - mroyer

Amazing dealership with outstanding service! They always get the job done! I will continue to do business here without a doubt.