628 Louisiana SRT Service Centers

Mr. Walter, thanks for being true to your words. This is... - B.Taylor

Mr. Walter, thanks for being true to your words. This is Ms. B.Taylor , thanks for helping with my refund . BEST Chevolet was true to their words. GM Headquaters also contacted me . Thanks , B. Taylor 4/28/21

A big thanks to Ryan in the Parts/ Service Department.... - P.COOLEY

A big thanks to Ryan in the Parts/ Service Department. An A/C problem was diagnosed quickly, the necessary repair part was ordered, received and installed early the very next day. Wow! Thank you Ryan, Dorian, Tanja and the whole service department staff for their caring and courtesy.

awesomeness as a whole - Happy customer 2017

Brought my 2014 focus in because the transmission was slipping. They told me not to worry about it and they actually had a new one put in. I love these guys and would recommend them to anyone

Everyone is great ... until you sign the paperwork, then... - Thogar

Everyone is great ... until you sign the paperwork, then they don't give a xxxx about you or your vehicle. My Q7 had faulty windshield washer nozzles (poorly aimed, easy fix, right?) and it took FOUR visits across the span of 18 MONTHS before they got both of them aligned properly. After the 3rd try one of the nozzles was completely missing the windshield! What kind of idiot did that? Service advisers lie about time frames for repairs (1-2 hours has turned into overnight stays for my Q7 two out of three times I've brought it for service. One of those times was just for an oil change!). Electronics system is clunky and overly complicated (and I'm an engineer & tech-head). When I buy a car I spend literally months doing research before making a decision. When I went to Audi Baton Rouge to buy my Q7 I had a comprehensive list of what I wanted in the vehicle. Besides it being nearly impossible to get in a color other than black or white (how imaginative!) the sales person ended up getting me a blue Q7 that didn't have adaptive cruise. Wow, adaptive cruise is standard in most "pedestrian" cars these days, but Audi sells it as an upgrade?! What's next? Charging extra for headlights? I should've known at that moment that I was dealing with a business that only cared about money, not the customer. And they weren't even interested in trying to fake it! They're just dismissive, especially the service department. The people they hire to work the service desk have zero customer service skills and absolutely no desire to help. Most of what they tell you is a lie, with the cost of repairs being the only thing close to the truth. Again, money, not people at Audi Baton Rouge. If you're looking for a nice SUV, forget the Q7 (and the Q5 which is a bumpy, noisy, xxx that feels like a tin can on a skateboard) and look at BMW or Lexus. If you're in Baton Rouge, definitely check out Price LeBlanc Lexus; you may get screwed there, too, like any dealership, but at least they're friendly about it and their service department is competent. Here's a few more reasons to avoid Audi Baton Rouge and not buy an Audi Q7: -No storage in center console (or really anywhere else). -The wireless phone charging pad under the center armrest is too small for larger phones (My Galaxy S9+, S21, & my wife's Galaxy A71 are all too large to fit) rendering it useless. -Center console armrests "slide" forward, presumably for some kind of comfort, but all they end up doing is causing you to slip when you put any pressure on them. They can be dangerous while driving. -No sunglasses holder. None. Not even a thought by Audi. -Tiny cupholders with no lighting makes them impossible to see in dark conditions. Most soft drink cups you get at restaurants will fit very tightly and if they're styrofoam the spring-loaded stabilizers in the cup holders can break the cup causing it to leak everywhere. -Electronics system is clunky and overly complicated (and I'm an IT engineer & tech-head). -Driver assistance features often slam on the brakes when there's nothing there which is dangerous (and will scare the xxxx out of you). -Built-in navigation is less reliable than asking a tree for directions and takes almost a full minute to launch. And forget the laughably bad voice commands. I've never been able to give it any voice commands that it understands while Android Auto will work almost flawlessly. -Adaptive cruise control is an "upgrade" while relatively inexpensive Toyotas have it by default. My wife's Highlander, which was priced at less than half my Q7, came standard with adaptive cruise. -NO SPARE TIRE! "Run flat" tires are a joke and finding an Audi dealership while on the road is difficult since there aren't many in the USA (I now understand why.). -There's a jack, but there's no place in or on the Q7 to store it. They just tossed it in the back like so much cargo. Keeping it at home would defeat its purpose, not being able to keep it safely in the vehicle is just stupid on the part of Audi. In an accident the heavy, metal jack would become a deadly projectile, but they don't care. -Middle seat only comes in "bench" style, no buckets available. They're hard, uncomfortable, feel cheap, and make a squeaking sound while driving when they have no passengers weighing them down. -Rear seats too small for anyone except young children. -AC can't be kept on "recirculate" even if set that way in the vehicle's software. I pointed this out to the dealership and the service guys were surprised so they tried it on 4 other Q7s and they all did the same thing - didn't work. So they told me, "this must be how it's designed" which means they designed it broken. -Touch unlock has an annoying delay that has me pulling at the handle before the car decides to unlock. My Toyotas unlock the very instant I touch the handle. RUN AWAY!

service - schuyler judice

Well let's start with the first time my jeep was worked on here I was told it would take 4 hrs. I called through out the day checking on it. With them telling me they haven't started working on it. When my appointment was at 730 am. Well to sum it up I ended up not having a vehicle for two days. Because of the lack of planning. So I thought it was just a xxxxx. The second time, Had some parts ordered for some warranty work. And I made the appointment at 730 again on a Friday. I call them at 230 to find out what's taking so long. And they tell me once again they haven't started working on it. This is a huge problem when someone needs their vehicles. Especially when told will take a couple of hours. Poor management.

Beautiful Cars, Great Service, Friendly Sales Team and Staff - Extremely Pleased Porsche Person

I brought my Porsche Macan in for it's first oil change on a Tuesday and was given a Cayenne as a loaner vehicle. I fell in love with the way it drove and it was considerably taller than the Macan so I could see more things on the highway. I was leasing the Macan and had not had the car for even a year. They were able to get me out of my lease with the Macan and into a beautiful Cayenne on the next day. Thanks to everyone at Porsche but especially my sales person, Jeffrey Scharwath, for all of his help. I am one happy, satisfied Porsche customer!!!

My initial experience at this dealership was great. - Ryan

My initial experience at this dealership was great. However, I called them to set up another appointment for service and was unfortunately not helped. I was told that they would order the part and that they would call me back when it was in so I wouldn’t have to come in to the dealership and they not have the part. This seemed like a great idea, but I was never called back. I called them multiple times and the first time I was told that the other person who had ordered the part was not in but they would call me back because they did not have a record of what I was talking about. I never received a call back. After calling multiple times and not being helped, I realized that this dealership must have not wanted my money. This was disappointing because they were great the first time I went there. Also, as I sat in the waiting area during a prior service appointment, I witnessed some great interactions between salesmen and customers, and I would have definitely considered purchasing a vehicle here. Unfortunately, after this experience, this is no longer the case. I wish them the best and hope for their customer service to improve so other customers don't have to have the same experience I had.

Service Dept. makes me feel used. - Carbuyernot

Every time I bring my vehicle for service I feel like I am being taken for a ride. They don't tell you a cost up front and the they always want to tack on some other charge or service ... Trying desperately to link it to your original service request. I would like to buy a new Subaru Vito will find another dealer because the service dept makes me feel used and dirty, I'm not happy with myself for coming back for more abuse.

Dealership always checks back with us to make sure their - darlene53dunnehoo

Dealership always checks back with us to make sure their work is satisfactory; so far have been satisfied.