258 Maine Subaru/1000 Service Centers

Service - Ann

I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well.

My son was driving home to Maine from visit in NH. AAA... - lisakmarazoff

My son was driving home to Maine from visit in NH. AAA towed his vehicle to Bessey because it was closest to him. The tow driver was amazing. Then at 10 this morning, my son called to ask if they could possibly get the car in to, they diagnosed and replaced the alternator and had him on his way at noon!

July 26 2013 The Service Deptment at Bill Dodge Used Auto... - karldostie

July 26 2013 The Service Deptment at Bill Dodge Used Auto group Checked out My 2000 Beige Buick LeSabre That I purchased on July 13 2013 at Bill Dodge. After My Mechanic looked over the Vehical He questioned a couple Items he found ie leaking valve cover and worn tie rod. He stated that the valve cover leak could cause a Fire and I should bring the car back to Bill Dodge and have it repaired. He also stated that for those reasons the car should not have had Passed a State Inspection.On July 24 2013 I contacted the service deptment and after some back and forth discussion they set me up with a July 26 2013 appoinment. I Met with Bob Murphy he took the car in and after awhile came out and told me that the tie rod end was okay and the front end was soild. They could not duplicate the engine mmiss fire cylinder 3 but did see the P0300 #3 miss fire code also they saw no valve cover oil leak. So I explained that my mechanic show me and it was located between the firewall and the engine. When Bob returned he located some weaping but not a oil LEAK at the valve cover. further Bob stated that cars 2 years old and newer have oil leaks. also stated they did not want to tighten the valve covers cause it could make the LEAK worse. I questioned hime and tried to get him to be proactive that the Leak would only get worse and feared an engine fire Bob said he would talk with the Sales Manager for a fianal decision. Bob also stated that if the Average Customer were to come in off the road and wanted the valve covers gasket replaced. that he would talk the customer out of doing the $245.00 repair cause it just is not worth it. I told Bob That I am concerned about a enging fire on my WIFES car the 30 day Warrenty should apply I should not have to bring the car back under the extended service plan which I bought and have to fork out more money especially when the ITEMS should have kept the Vehical from recieving STATE INSPECTIONS STICKERS in the first place.. and I did not consider myself an Average Customer just off the street . I Had BOUGHT 2 Buicks LeSabre here on July 13 2013 CASH and I did not beat anybody up on the price when I bought them and would hope they would do the right thing and do the REPAIRS. My Last hope was the sales MANAGER of the DAY who I did not met and there was no attempt by him to come out and talk with me at all. OUR GREATEST RECOGNITION IS YOUR SATISACTION !!! are you sure about that. So it only gets better from here I also had brought the other Buick in because of Items that my Mechanic found that should have kept that car from having a STicker to. But I will do another Dealer Review on 2005 Buick LeSabre

Excellent service. - Cat

Excellent service. We were on vacation and had a provlem. They took pur car right in And checked it out.

Purchase and repairs-5 star Best in Brunswick! - bellacat

I was very happy with how my purchase ( Dodge Nitro) was handled and also what they gave me for my trade in! My Nitro had to have a repair to the oil pan, I was treated as though I had made purchased out of the showroom, which I did not. I highly recommend Bodwell for purchase, trade, and service! Sales and service were exceptional, fun, personable and trustworthy.

service department - Tom Donahue

When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.

Our 3rd vehicle purchased there. Great selection to... - Charles1309

Our 3rd vehicle purchased there. Great selection to choose from and the staff really makes you a part of the process. They point out each step and don’t continue to the next until all questions are answered and understood.

We just left this dealership after pulling in announced... - jenjoyeric

We just left this dealership after pulling in announced in our diesel dually pulling our big 5th wheel camper and all the dummy lights on the dashboard lit up. My husband explained we were traveling and Brandon got us right in. The service tech was excellent and had everything fixed and us back on the road in three hours. We needed a def pump. Now THAT is good service when strangers pull in and they take care of us right away. Thank you!

After some early miscommunication I have nothing but - betsymace

After some early miscommunication I have nothing but praise for the service group at CM Toyota. They are top notch. From the time I arrived the I was treated with courtesy. Everyone involved with getting my car back on the road this made it as painless as possible for me. Someone checked on my warranty, and that all was in order before I arrived with my car. I spoke to Brad and he thought knew what the problem was and let me know the part was back ordered. He later called me to confirm the diagnosis and let me know that Toyota was paying for the rental car. A gentleman ( I did not get his name) made sure I had a rental car available and also made sure I had a ride to Enterprise to pick up the rental car. He stayed with me at Enterprise until the keys for the rental were in my hand. Then Matt at Toyota rentals found another car from their fleet that I had for two weeks after that. What was bound to be an ordeal was made a lot smoother because of the professional and courteous treatment I received from the staff at CM Toyota. Later, after walking up to the vehicle in a parking lot I noticed that the dent on the back panel had been smoothed out some too. Sorry I didn't see that when I picked up the car from the service area.

Charged me 300 for rear brake pads wiper blades and - bruneaudavid623

Charged me 300 for rear brake pads wiper blades and sticker manager had an attitude before I explained anything I'm buying a new truck in December won't be at Charlie's

My visitng brother from Massachusetts had a problem with - fishg8899

My visitng brother from Massachusetts had a problem with his exhaust earlier this week, and we came in without an appointment. Mitch handled the matter very professionally, efficiently, and courteously. It was a busy morning for the Service department, but he and the team were extremely helpful and we want to register our thanks and acknowledge the job well done.

Poor management - Upset

Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.

Colorado visitors treated very well! - Rod Schleicher

We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I had pulled off the highway in Augusta and saw the sign for Charlie's Subaru and another that said "Express." We pulled in and had the oil changed. The service person in charge pointed out a problem with wear on our rear tires. The service department not only aligned our wheels but discovered damage in one of our tires. They offered to replace our tires with identical new-car take-offs at nominal . We agreed to all that, and the cost was less than half of what I had expected. The young man seemed genuinely concerned for us. I have been in this situation before (not with the Subaru.) and have been taken to the cleaners. Charlie's service department had us on our way in 2 and a half hours, and we returned to Colorado safely.

Over-priced services. - Vetpathdoc

Over-priced services. Replaces coolant hoses (hose clamps) at $125/hr. It’s not rocket science.