258 Maine Subaru/1000 Service Centers

I have been extremely impressed by this relatively small... - Jhlyons3

I have been extremely impressed by this relatively small dealership that has made me feel like a member of their family in a very short time. Their work has been honest, very reasonable and I am delighted to give them a glowing review. Three cheers for a place that really cares about repeat business and attention to detail.

Follow up 2018 SQ5 strange pulsing vibration. - Berto

Follow up 2018 SQ5 strange pulsing vibration. The master mechanic took the day and went through the vehicle. At the end he said all signs point to the transmission. I had the transmission replaced, the symptoms eased up for 2 days and since then have been back and never eased up. I have wound up spending over $15k on unnecessary repairs to this vehicle on Darlings repetitive incorrect diagnosis. It is clear they have no idea what's wrong with it. It is still vibrating and pulsing to this day with no hope of dealing with it. So disappointing to have such a fine vehicle as this SQ5 and have the brand's service department unable to do anything but guess as to what's wrong with it. At this point I look forward to whatever is going wrong with it to fully break and hopefully it doesn't cause me to have an accident hurting myself or others....or worse.

Salespeople were great, however the service department - Mr D

Salespeople were great, however the service department and Darlings service after the sale made for some of the most frustrating experiences I have ever had. Instead of standing behind the vehicle I bought ("Certified" and under factory warranty), every visit to Darlings resulted in the series problems with the truck not getting fixed, Darlings telling me they did work they didn't do on some issues and also refusing to make good on other issues, like selling the truck "Certified" and with a Maine State Inspection, but after purchasing I unfortunately learned there was illegal window tint on the windows and Darlings refused to take care of it, despite having sold it and stickering it that way.

Great people and great customer service they care about - JPF

Great people and great customer service they care about me and my car btw it was a recall thank you

When I arrived at service, they went over what I had - sullivan7

When I arrived at service, they went over what I had scheduled. They said it was an oil change and an inspection. I said I didn't mean to schedule an oil change, I just want an inspection, which was free since I bought it from them. At checkout, all of the sudden, I have a $125 bill for a synthetic oil change. Not impressed that they did not listen to what I wanted, and that they still charged me the full amount. Despite the free inspection, unfortunately I don't think I will be scheduling service there anymore. Unfortunately since the sales department exceeded expectations. I'm a firm believer that you judge a dealership based on their service.

Excellent Service! Called for an appointment Tuesday... - rljspider

Excellent Service! Called for an appointment Tuesday afternoon and was able to bring my truck in Thursday! Problem diagnosed within an hour and fixed by Friday! My truck needed a new catalitic converter! Replaced within 24 hours! My truck runs like a new truck! Thanks Mike Arcaro! Regards Rich Jump

Words can not express how happy I am to be working with... - lcarey2010

Words can not express how happy I am to be working with such professionals every time I bring my car in for service. I am always greeted by my name, and am always acknowledged by not only the service department, but by members of the Management team (Lance Quinn, Jason Decker and Jason Witts), and also my salesmen,(Gary Mitchell). I know that if there is any issue I may have, they will make sure it is taken care of. I don't know why anyone would buy a vehicle anywhere else. This team is the best. Thank you for all that you do on a daily basis.

I’ve been going to Darling’s for service on my Volvos - mblaney15gmail

I’ve been going to Darling’s for service on my Volvos since 2012 and have never been disappointed. Tim, the Volvo service advisor, is both professional and personable. Forrest and Gary, the Volvo technicians, are equally adept at minor services and major overhauls, alike. appointments run on time and on estimate. My first S60 was running like a top with >280K miles when I sold it to get a new one. Can’t recommend this team enough.

They did faulty repairs putting us at risk for bodily - Sararmas

They did faulty repairs putting us at risk for bodily harm, stranding us, and costing me the money I needed to go visit my terminally ill father, and then refused to take any accountability, attempting to deflect blame and refused to refund me any money because of my negative reviews holding them accountable. They have no integrity and do not care about their customers. In my opinion, The quality of their service is highly suspect and I would not recommend this dealership.

Top Notch - Nate C

Top-notch service as usual, great team, great dealership. Always courteous and professional, came in for an oil change was told 40 minutes was out in less than 30.

This is more of a public service announcement than a - billlafleur64

This is more of a public service announcement than a review. If you've got a Bolt or similar Chevy electric car you'll want to avoid this dealership. My wife had a caliper get stuck on I-95 near mile 70. So she called Emerson and described the problem. The service guy's response was along the lines of "Yeah yeah, it happens all the time and you bought one of those 'odd ball' cars, that was what you would get." He also let her know that it would take 2-3 MONTHS to get it fixed. First of all the calipers on the Bolt are the same as on any other Chevy. The fact that he didn't know this is a bit scary. What else does he not know about brakes? Second, saying this to a woman stuck on the side of the road with her 2 kids on the Friday before Memorial Day isn't really good customer service. With friends like this Chevrolet definitely doesn't need more enemies!

It is truly commendable that the sales department at your - LeeRocks99

It is truly commendable that the sales department at your automobile dealership has been performing exceptionally well, indicating a strong commitment to customer satisfaction in that particular area. However, there seems to be a significant disparity between the sales department's performance and that of the service department, which urgently requires substantial improvement. In instances where the service department encounters discontented customers, instead of exhibiting a proactive approach to understanding and resolving the underlying issues, the service manager has shown a defensive demeanor. This behavior unfortunately shifts the focus away from the actual problems and instead, unduly places blame on the customer, which is counterproductive to achieving a resolution. A particularly concerning occurrence pertains to a situation in which I had to return my car to the service department multiple times due to an unresolved issue. Despite bringing in my vehicle on three separate occasions for the same matter, the service department failed to rectify the problem. This not only led to a waste of my valuable time and resources but also resulted in an understandably negative rating in a Toyota survey that was sent to me post-service. Subsequent to expressing my dissatisfaction via the survey, it was distressing to experience an aggressive response from the service manager. Instead of acknowledging the repeated instances of an unresolved issue and utilizing the feedback as a means to improve, the service manager became confrontational. This type of interaction is highly unprofessional and does not inspire confidence in the service department's ability to prioritize customer satisfaction. In light of the service department's ineffectiveness and the unpleasant encounter with the service manager, I must recommend against opting for this particular service center. It is my sincere hope that this input serves as a catalyst for introspection and subsequent changes within the service department, ensuring a better overall experience for future customers.

Extremely Disappointed - Stay Away We bought a brand - Tony

Extremely Disappointed - Stay Away We bought a brand new 2025 Subaru with 0 miles on it. Less than 11 months later, we brought it in for its first inspection and were told we already needed new tires. That alone was shocking. But then they quoted us almost double what every other shop charges. When we asked how that’s even possible on a new vehicle, they didn’t offer any real explanation—just asked for proof of tire rotations and moved on. We expected better from a certified dealership. Instead, we felt pressured, dismissed, and upcharged. We’ll never use them again, and we strongly suggest you stay far away too.

dont buy from them - carissa.graff.5

Paid 5000 dollars cash for a piece of junk. They knew there was issues with it when they sild it to me and didnt care. Bought it and on the drive home it started acting up. They refused to give me my money back and kept the care for almost a month claiming they would fix it. They did nothing to help me. They tried offeri g me other cars but for a higher price. All they wanted was my money. There was something wrong mechanically wrong with most of their cars. They fix the bare minimum to save themselves.money and then sale the care to you. Thats all they care about. The manager just argued with me continuously. I was given the run around when they had my car and they never called me. I dont recommend them. You will regret it. They arent approved by the better business bureau for a reason.. now i have a car i paid 5000 for in my front yard because i spent all my savings on it..