873 Maryland CODA Service Centers

Service Department - K.Catron

I had an excellent experience in the service department and with the calls I've made to the service department. Monica and Amy remembered who I was , which vehicle I owned and even knew the problem I was concerned about. Chris , the mechanic explained everything to me in detail. I feel this is exceptional service. I want to thank them for helping me and being so patient, as I haven't owned a vehicle in quite a while and needed all the information about my car I could get. I feel I could call with any problem I had however simple it could be and I would be treated with patience and dignity. I am a consumer who appreciates good service, its important to me to feel comfortable with the people I am dealing with. I will continue to come back to have my car serviced when and if needed.

Service - Stewy618

People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.

I had a service appointment on February 19, 2024 to have - moser39

I had a service appointment on February 19, 2024 to have a transmission and coolant service on my Avalon. The scheduling person Gabby was very capable, competent, and sincere. She was very knowledgeable about the process and very kind.

Brought 2020 Outback in for recall repair (passenger seat - g_jury

Brought 2020 Outback in for recall repair (passenger seat air bag) had to wait in service center while repairs were performed. Refreshments and snacks were readily available. Recall repairs were completed expeditiously as my wait was approx 2.5 hrs. Was quite pleased with the turnaround time frame.

A world class customer service experience. - Raven Bennett

A world class customer service experience. The service specialist are knowledgable and have keen attention to detail. Highly recommend!!!

We've leased a Panamera 4 with this dealership and it's - RobertV9698

We've leased a Panamera 4 with this dealership and it's been a great experience. Two service managers, Jaime and Hugo, provide outstanding service levels. A great dealership and one we expect to work with for years to come.

Service was great handled everything Elvis was amazing - Bj.radhe

Service was great handled everything Elvis was amazing it went so smooth and we are very happy

I dropped off my truck a day before my appointment and - zack w

I dropped off my truck a day before my appointment and the next day they call around 8 am saying my truck was done

Derek was exceptional in every facet of service. - Brooksj44

Derek was exceptional in every facet of service. From the start to finish. 5 stars

So polite and welcoming. - Marnk1118

So polite and welcoming. Great personality. Was efficient in scheduling both mine and my husbands vehicles.

Very nice people and respectable got right on my vehicle - Mikeradivo

Very nice people and respectable got right on my vehicle and took care of it like a champ. Very high recommended thank you.

Sheehy Infiniti of Annapolis is an excellent dealership - Joe

Sheehy Infiniti of Annapolis is an excellent dealership with great customer service and a very knowledgeable and professional team.

I have only used the Service Department, so I’m only - kperknz

I have only used the Service Department, so I’m only familiar with this department.

Top notch service department that puts the customer - jspricejr

Top notch service department that puts the customer first. I will always use Waldorf Dodge Ram

This particular visit was fantastic. - Jon

This particular visit was fantastic. Jay (Josh) was our service advisor and he was especially fantastic. Clear communication. Positive attitude. Delivered the car whe he said he would. I'll be back and will request Jay by name.

Good costumer service very clean space and they explain - Garcia.sayra441

Good costumer service very clean space and they explain in everything and give you all information

Excellent customer service and care! - Xamarud

Excellent customer service and care! I was specifically assisted by Christian Owen’s in sales and Dontae Butler in service departments respectively. Professional, courteous, and thorough is the obvious standard. 10/10 I look forward to a mutually fruitful relationship with BMW of Annapolis! Thank you

Although the wait time was long they were able to get my - shayanita

Although the wait time was long they were able to get my car in without an appointment.

Great customer service. - Wtricee

Great customer service. Service provided in a timely manner. Service advisor was attentive to my needs and answered my questions

Pros: Employees are friendly and helpful. - joannakay16

Pros: Employees are friendly and helpful. The shuttle service is very convenient. Cons: The service cost was quoted over the phone but the bill was $80 higher. It was lowered when I asked why it was different than promised but the coupons were removed after matching the quote. I only realized it later on. The Zurich Protection plan is supposed to cover the car inside and out. The next day I opened the trunk and saw it was not cleaned at all. I don't know if the trunk is not included (why wouldn't it be with a $1300 package?) or if they forgot about it. (I'd much prefer it if the package was not mandatory when purchasing a car.) There are some issues with Mitsubishi but it's on the manufacturing quality and not the dealership.