873 Maryland Mazda/1000 Service Centers

Excellent service and excellent customer service and - Hboord

Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating.

What is the way better dealership bought my car from - Poamd7

What is the way better dealership bought my car from Owings Mills this time but I take it to my service advisor Youssef who’s the best at Mercedes-Benz Catonsville you gotta love that team! Thanks everyone

Prince Frederick Dodge in Calvert County, MD has a great - mearhar

Prince Frederick Dodge in Calvert County, MD has a great Service Department team and they are Bill Elliott and Jennifer Minson. Bill and Jennifer have always gone out of their way to make sure your vehicle is top notch before calling you to pick it up. They check every detail to see if an item is covered by warranty etc. Before charging you the customer. I am extremely happy with their hard work and dedication and they always put 100% toward working with the customer. Prince Frederick Dodge should be extremely happy to have Bill and Jennifer on there team‼️

Best place in town! - mariahcdent

Best place in town! Extremely well managed, efficient, and professional. Also, so encouraged to see females in leadership with your company!

My car needed a part that was back ordered for an - Steven

My car needed a part that was back ordered for an indefinite amount of time. Sarah did an excellent job keeping me updated on the status of my repair and ensured I had a loaner that could fit my family’s needs. Great customer service!

Jay, the Service Manager was excellent. - Mark

Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work!

By far the best dealership I've come across very polite - cvngt7

By far the best dealership I've come across very polite and professional and I will all of friends about the service I received there grade A

Very professional was there when I needed them. - amarecortzestanley123

Very professional was there when I needed them. I had no problem at all. We'll recommend them to anyone with the same kind of car.

My first time at Bannister Ford, since Sheehy ford. - nvestspears

My first time at Bannister Ford, since Sheehy ford. Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instructions on the vehicle, Ms. Diaz, with her pleasantness, she stated it was a 100% her fault and went beyond of duty to make it right immediately! Kudos for her fast service in making it right. That was good customer service! We need more customer service and patience!

We have been dealing with Diehls Ford for many years. - Daniel Weimer

We have been dealing with Diehls Ford for many years. The best service around. Thanks to Eric Diehl and the best service department!

It was a pleasure having my vehicle serviced here. - 1Oldcowboy

It was a pleasure having my vehicle serviced here. The service advisor (Miguel) was great. He was informative, knowledgeable and kept me up to date while the vehicle was being serviced. He was also very helpful to me as I’m handicapped with mobility and breathing issues. I appreciated his help with my retrieval and replacing my wheelchair in the storage area. Great service and great staff (Miguel) and couldn’t ask for anything more.

All employees have been Polite, helpful and kind when I - Russ. Gin

All employees have been Polite, helpful and kind when I bought the vehicle and every time I had it in for service.

All the service staff are excellent. - peterfrevel

All the service staff are excellent. Joe has assisted me a number of times, and Angela is fabulous!

man they are the best in what they do! - mfgillis

man they are the best in what they do! they are helpful nice and welcome you in many ways

Service in June addressed one of many issues with my new - tlouis

Service in June addressed one of many issues with my new purchase--completed the recall service. However, my request to update the infotainment system wasn't addressed, to provide me with the fob replacement code wasn't addressed, conduct a satisfactory detailing of my new purchase wasn't addressed. Furthermore, my repeated texts to Molly were never answered. In summary, I caution against using Johnson KIA for service.

Exceptional customer service, explain everything for - dms423864

Exceptional customer service, explain everything for better understanding, vacuum the inside just for an oil change along with first time discounts!!!

Darrell was a very good with my concern about my car was - Mae Cain

Darrell was a very good with my concern about my car was very professional and very polite. Did a very good job.

I have been dealing with this dealer for years very - Vhs

I have been dealing with this dealer for years very pleased with service and employees

I’m very satisfied that I was able to use some coupons - ermelinda.posadas

I’m very satisfied that I was able to use some coupons with my recent 60K service. Thanks to Jessica. It’s just the very long wait that’s frustrating but otherwise I definitely still bring my Highlander to Sheehy for service. Also I wished the shuttle service was not removed.

Avoid this dumpster fire of a dealership. - colt.pittman

Avoid this dumpster fire of a dealership. Ford should be ashamed to let this place use their name. As a lifetime Ford owner who has owned 9 Fords, I scheduled an appointment for a recall a week in advance as I live 40min away for 9am on my day off to ensure we would have 2 vehicles and not have to wait around for the ~2hr it should take max to perform this recall. Being early was to ensure I would be back in time to get my daughter off the bus. No call for over 3hrs of blundering around hagerstown, so I stop back in at 1215 to get an update. I was informed they had not started it and would get it done by the end of the day (5pm). The rude employee stated the appointment is just a drop off time but they'll get to it when they get to it. This is the opposite of what I was told when I scheduled the appointment and is completely unacceptable. I had to run home to get my kid off the bus and make another trip to hagerstown wasting gas.

I came in the other day for a regular maintenance check. - darobshaw

I came in the other day for a regular maintenance check. My assigned service advisor was Bryanna Tate. She was very friendly, attentive, and knowledgeable. She provided a clear and detailed repair estimate. In discussing the services identified in the repair estimate, she invited questions, and answered respectfully. Some of the necessary work required ordering parts, and a later return for the service. That evening, I received a voice mail from Bryanna informing me the parts had been ordered and delivered, and that I could call back to schedule the service. I appreciate the timely response and her effort to complete the job.

Had to take my Hyundainhere for a radiator problem. - jrpritts

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not buy the car here. Thomas wanted $1400 to conduct the repair. I got the new Radiator at Weimer Hyundai where I purchased the vehicle at cost and then took the vehicle to Timbrrok Nissan for the repair. Total cost for repair was actually not quite $700. Do not deal with Thomas service department. They are as crooked as a dog's hind leg. Look at the cost disparity. I paid half what Thomas wanted to fix it. I would not buy a matchbox car from Thomas.

Darcars Baltimore Service Center: I have always had - Ms. Scion

Darcars Baltimore Service Center: I have always had great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessica at the front desk was extremely positive. I highly recommend them!

I've been to going to O'Donnell ever since I bought my - TD

I've been to going to O'Donnell ever since I bought my first Honda in 1994. Their service department was always reliable up until the past 5 years when there appear to be more recalls. They don't seem to care to service the recalls. I'm still waiting to get service for 2 recalls - one that's been out for 2 years and a more recent and serious problem with the fuel pump. Despite the serious nature of the recall, and Honda issuing a notice as to the serious nature of the problem (possibly causing accidents) and to get the problem fixed at any Honda dealership ASAP, they actually had an automated message stating that if you didn't have a problem, then they would be scheduling repairs in March 2025!When I called back in January, the tech tells my car was scheduled for repair in April 2025. They apparently decided to just schedule it to be fixed along with the other recall that had been scheduled last year (summer 2024)! We have a road trip scheduled and the tech was rude and didn't care. I've purchased 3 Hondas from O'Donnell, but never again. You've lost a long time O'Donnell Honda customer.

Pohanka and Capitol Heights ain’t worth a xxxx nothing - dontaylor23

Pohanka and Capitol Heights ain’t worth a xxxx nothing but a bunch of ball faced liars the mechanics don’t know xxxx about Cars And service attendance are a bunch of circuit clowns ain’t hitting no xxxx, but this seems to be the culture of most Honda dealerships. Should’ve never bought that xxxx car and put Hank is definitely insult to injury. They are rude, ugly, and stinky looking people like a psych ward but if you need a good foot put in your xxx This is the place for you. The people need to stop burning down Tesla and take a flame thrower that raggedy xxxxx!!!

In August 2024 I was wrongfully charged $330 at Pohanka - Melissa

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show.

my stepfather James was in their dealership a few days - Francisjoker

my stepfather James was in their dealership a few days ago he is a disabled senior citizen that had to have his car looked at the issues that were wrong with his car was to replace the harness and a few wires I looked up the price of these parts and their little under $600 they assisted on wanting to charge him at least $2,600 for the work taking advantage of disabled senior citizens to make three times the profits off of Labor is unacceptable I feel that this is my obligation to reach out to the Better Business Bureau and follow complaint against this company because charging someone nearly $2,000 for labor is a scam so if you're looking to have work done at this dealership I would strongly reconsider other options I mean I would like to see this company negotiate a better price with Mr James then I may feel obligated to change my strongly negative review about this company a job like this should probably be about $1200 Parts should be 600 to 800 and labor should be about 400