870 Maryland Mazda/1000 Service Centers

Everything I could hope from a dealership, in the best ways! - KWeekhout

As a woman, I often dread when the time finally comes to have my car serviced. I would typically have to mentally prepare for the reoccurring theme of going in for a simple oil change somewhere, for example, and then being told that there are multiple other issues that need to be tended to, which are conveniently also quoted at a much higher price than what I know I should be paying for them. I am new to the area and was just looking for somewhere to get my oil changed. I called around for pricing and the first dealership I called quoted me $90+ for a conventional oil change for my fiat, and immediately tried selling me on a package of 4 for around $280. Needless to say, I did not go that route. I then proceeded to call Johnson FIAT of Annapolis for a quote, and it was the best decision I could have made. The first impression of Johnson FIAT was made to me on the phone by Doug Orr. From the moment I called he was nothing but kind and helpful, quoted me about $38 for an oil change (much much more reasonable than the $90 oil change I was quoted) and set me up with an appointment right away. I walked into the FIAT dealership early this morning to have my oil change done and was immediately recognized, by name when I introduced myself, by Doug who greeted me kindly and moved quickly to have my oil change started. As we were talking for a little while, he mentioned that there were oil change packages that I could look into in order to save some money, and if I was interested, he would have me talk to the financial services manager. And of course, I, like anyone, would love to save some money where I can, so I told him I was interested and was walked over to Danny Peña. Again, I was treated with the utmost kindness and respect. He looked into the packages specific to my FIAT, based of the VIN that were available and not one time tried talking me into a package that I did not need or did not request. He even went over the miles per year that I may drive in order to ensure that he wasn't providing me with a package that had more oil changes than I would need in a 3 year period. During this time, Stefano Rinaldi, Sales Manager, also popped his head in, kindly introduced himself, jokingly let me know to give him a call when I was ready for a upgraded FIAT, and also briefly joined the conversation, as I found out Danny's sister lives near me and my daily commute to D.C. etc. Throughout my time here Doug would periodically check up on me and update me on what was found during the multipoint inspection of my FIAT, which comes standard with the oil change. He explained everything along the way, and let me know that any additional service recommended was completely up to me and that I just let him know when I am ready. I decided to go ahead with the extra preventative maintenance and was provided a loner car, while I waited, as it now would take longer for my vehicle to be ready. This type of customer service is just unheard of these days and really made me feel at ease and valued. This dealership has a very family oriented and welcoming feel to it from the moment you step foot inside. which is all thanks to the individuals that work here. Each member (mentioned above) of Johnson FIAT took the time to come talk to me and make me feel welcome and comfortable. Not one time during my visit did I feel pressured, in any way, and especially not into a vehicle service that I did not want nor need. Needless to say, as long as I am living in this area I will ONLY get my car servicing done here. Nothing beats the experience and I would highly recommend anyone with, or desiring to purchase, a FIAT or alfa romeo, to come here. These guys will really take care of you!

Service department is absolutely unreliable. - toddhutchens

Service department is absolutely unreliable. Had an appointment for a 3 hour procedure on a recall, I gave them five hours to do the job and they couldn't get it done on time. Took the day off to get this done and they couldn't accommodate my schedule so I'm forced to go to a different dealership. If you have to use their service department, make sure you have a full day to waste.

Jones Subaru service Department has always been a... - PJC

Jones Subaru service Department has always been a pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, and you feel it.

The Body Shop did an excellent job fixing My Toyota. - Grandchildren6

The Body Shop did an excellent job fixing My Toyota. Jen in the front office called me every week giving me update on it's progress. I can't say enough on the job that they did. I just want to Thank everyone for doing a wonderful job on my 2018 Toyota Rav4 Limited.

I purchased a vehicle from the Jeep dealership in - c. toland

I purchased a vehicle from the Jeep dealership in Woodbridge, Virginia, in August 2023. Since then, I've relocated to Maryland and have visited my local Jeep dealership for service from time to time. Although I can’t quite put my finger on it, the atmosphere at the Maryland location often makes me feel inclined to drive back to Virginia for my services when I can. However, due to convenience and timing, I recently scheduled an oil change at the dealership here in Bel Air, MD. I pulled into the quick oil change lane and into the garage, where a friendly employee greeted me, took my keys, and directed me to Kiosk #2 for assistance. As I waited, I placed my purse and laptop on the small counter when a man sat down and asked what service I needed. I informed him I was there for an oil change, and he immediately commented that he didn't have my paperwork, then started assisting another customer. Feeling frustrated, I moved my belongings and stood at Kiosk #1, wondering why I had just been dismissed. Shortly after, the gentleman who took my keys handed my paperwork to the man at Kiosk #2, who then began entering my information. I asked why he had initially turned me away, and he responded that the customer he was assisting had a 3 PM appointment for an oil change. I informed him that I also had a 3 PM appointment and questioned why the other customer's appointment seemed to take precedence over mine. He explained the pull-in protocol, but it was clear he hadn’t paid attention to the process I had already followed. Instead of assisting me, he chose to be dismissive and rude. After a tense back-and-forth, I informed him that I no longer wanted him handling my service. He then handed my paperwork to the employee at Kiosk #1, who remained impressively professional despite the situation. Unfortunately, my experience at this dealership was ruined by the rude behavior of the employee, Keith Capps.

I just had my car fix at Jones and the best service ever. - Turekheidi

I just had my car fix at Jones and the best service ever. My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best dealership in Harford County!!!! I am also grateful for all your help!!

Jones for a lifetime policies - LC12

My Nissan Rogue was scheduled for an appt for oil change as required by "jones for lifetime" service. Vehicle mileage was approx 90k. When I checked in w the service coordinator Jessica S. she asked me if I knew that I was due for the 90k service as recommended by the mfg? I said that I didn't know I was due for the 90k service. She printed out the service recommendation and explained what would be done for the 90k service, how much $ & how long it would take. I explained that I did not have the required time (2hrs) to do the 90k appt today, because of a business mtg, but would schedule the service soon. The service advisor, Jessica S., then told me my lifetime engine warranty was voided because I declined the service today! She did not even offer to schedule the 90k service appt for me. Nor did she offer any other logical solution. Just voided the warranty because I could not stay to have my car serviced today. She stated that if I had the service completed within 30 days my warranty would be reinstated. I asked to speak to her manager who reiterated the warranty cancellation. Unbelievable!! The worst customer service anywhere. Jones bullies & threatens their customers instead of offering logical solutions. What if you offer your customers the opportunity to schedule the service before you cancelled their engine warranty? If the service isn't completed with in 30 days, then cancelled their warranty!! Jones Nissan in Bel Air Md is not customer service oriented only motivated to get the most $$ at any time. I will never buy another car from any of the Jones dealerships.

Mike Fletcher is an awesome salesman. - Lypeep62

Mike Fletcher is an awesome salesman. The deal on my Niro was quick and painless. I also had the opportunity to deal with Rob Jones and Tyler in the service department, both were professional, Tyler kept me apprised a couple times to let me know how the service was coming along and when it would be done. Great customer service! Thanks!

Had a rough experience to begin with however speaking - Jose Delgado

Had a rough experience to begin with however speaking with Ms. Waterhouse. She eased my mind about the situation. However it was just a big misunderstanding. She is definitely deserving of the position she is in. She has great customer service, understands both sides. COMPLETELY BEYOND SATISFIED!

I had an issue and this dealership was very professional - bhodges427

I had an issue and this dealership was very professional in addressing it. Mike Masters and Henry are assets to the Bayside Auto Group. Thank you for taking care of us!

Always pleasant and great to deal with. Work hard to get... - Jennifer

Always pleasant and great to deal with. Work hard to get you on with your day. The courtesy car wash was great too. Thank you

A very bad & ugly impression when service agent said that... - sean M9

A very bad & ugly impression when service agent said that my appointment was not on today’s schedule! Then when he put in my VIN into system, voila!! I was in their system on I think 07 MAY when I had made this Oil Change Appointment!! HOPE LESSON IS LEARNED to Train Service Agents Better!! It was my 1st Free Oul Change & despite Service Agent’s Mistake, he did not offer to either do a free outside Wash nor a Free Vaccum!!

Great Experience!! - kylietatum234

I came here to look for a new car (Mazda) after many dissapointing visits to other dealerships. Dunbar helped me and really made things easy for me. I now know exactly what I need and am not so overwhelmed. He was extremely friendly and I felt like he truly cared, which is hard to find at a car dealership nowadays.

Service provider was very helpful and timing was - Ch6rliej56

Service provider was very helpful and timing was sufficient and explaining what being done was good