870 Maryland Mazda/1000 Service Centers

Great service from Mark as always ! My only issue is... - Sandy

Great service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !

Very good dealership. - Anna

Very good dealership. Chase, consultant was very attentive. Explained everything and answered on all questions. Very happy with car.

Great service and everybody went out of there way to help - doretta.adams

Great service and everybody went out of there way to help you in every way

Oil change takes FOREVER!!!!! - Moe

Getting an oil change is a all day process! This is ridiculous!!! Each and every time I wait all day for a simple oil change and the same excuse is "we're really backed up". It's so unfair because you have to get an oil change with them but you have to dedicate your whole day to them.

AVOID this shop. - jcrobbins1993

AVOID this shop. These guys don't know what they're doing and they are terrible at communicating. Specifically John Kernan IV. They had my truck in their shop on two occasions and couldn't figure out why the engine was leaking oil even after having it for almost 5 weeks altogether. They kept telling me to bring it back after 1000 miles for more diagnostics. They were clearly just lazy because I took it to another mechanic and they immediately found gasoline inside the spark plugs and recommended spark plug and fuel induction service, among other engine maintenance that seems to have been overlooked by Ford service techs. Save yourself the trouble and take your car elsewhere.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Love the dealership's service department! Used them in... - kabwbb1

Love the dealership's service department! Used them in the past, great team. Hate that the a new 2022 Hyundai Tucson Hybrid is in the shop in less than 3-days after delivery! Really hate that they can't get a part to fix a $30k+ vehicle, after being told it would be in the next morning!! Truly hate that Hyundai USA seems helpless to respond with a resolution to find the part!!!