870 Maryland Mazda/1000 Service Centers

Thank you Nathan Espinosa - I truly appreciate your help - Teresa B

Thank you Nathan Espinosa - I truly appreciate your help with great service for my Q50 - taking the time to deal with warranty and getting all issues addressed and repaired and providing a loaner vehicle 🤗

Service center is horrible! - nursejro74

Service center is horrible! Over 2 hours for an oil change. Service advisor did not let me know what they were doing and how long it would take. After 2 hours of just an oil change and tire rotation, forgot to even give me my keys, change the odometer for the next service due and change the sticker in the window! Got the bill and no explanation for what I was even paying for! Couldn't even bother to vacuum the floors. Would have gotten better from Jiffy Lube!!!

Awesome mechanics - hardisonraina551

Awesome mechanics, I had my Nissan Frontier serviced here and they found and fixed the annoying noise coming from the front of my truck that was driving me crazy. I apparently hit something and caused it.

TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse

Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00. Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee xxxxxx could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that. Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!! Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!! I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!

Great Service - ROZZ121

Nissan of Bowie always takes good care of me. Ishmel worked hard to get my 4 tires put on and out in under 2 hours.

I hit a deer with my Jeep Grand Cherokee. - lisa.styron

I hit a deer with my Jeep Grand Cherokee. Rich Jenkins did an OUTSTANDING job on the body work. I cannot thank him enough for his skills and care with my vehicle. I am very happy with the body work!!! Thanks, Rich! :) Lisa Hoban-Styron

I purchased my Honda in 2017 and could not be happier - Hazel Bagwell

I purchased my Honda in 2017 and could not be happier with the excellent service that has been provided by this dearlership and my agent Alhagi Samateh. Al is the ultimate professional and has gone beyond the call of duty to make sure repairs on my vehicle are completed correctly whether it be routine or something difficult. I recently had a squirrel chew the wire to my electrical system. Al was understanding and explained that this was not uncommon and it would be repaired and covered by insurance. I would highly recommend using this dealership to buy and/or have repairs done at this dealership and highly recommend Al who is wonderful to work with! I

Nick is the man. He will literally help you with ANY type... - andreawlsn

Nick is the man. He will literally help you with ANY type of situation you’re going through and he’s STRAIGHT to the point. I want to thank him for helping me buy my very first car. And for being patient a/ me too! You’re awesome Nick

"Professional Customer Service" - LAURELMD20708

Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil change, to include, diagnostics/full circle service. What was found was that both inner drive Constant Velocity (CV) axle boots needed to be replaced. Thankfully, this was detected because there was no clear warning that there was even any defect. Emil thoughtfully updated me throughout the entire process and he also arranged for the courtesy shuttle to pick me up in order to complete the process. When I drove off the lot I immediately felt the difference in handling. I am glad to be part of The Ourisman Mazda Team! Thanks All!! Barry F. Warken

Not happy at all with the maitinance of vehicle - Johnson7*

Hadn't had the car 2months had to have battery replaced had to get wheel alignment and change break pads in the front of the vehicle

We came in for routine maintenance, oil change and wiper... - Charlotte.ann.charlie.hu

We came in for routine maintenance, oil change and wiper blades. My husband hates a dirty SUV so I decided to splurge on detailing. James called me and said our battery had a low charge. It was original and we just had to jump start our compact car and replace the battery. Didn’t want to do that again. Got the new battery and transmission tune up. What we got back felt like a new car. I didn’t realize how loud the wipers were until we replaced them and they were silent. The detailing was superb. My husband couldn’t believe they cleaned all evidence of our 3 yo daughter. We love James!

Thanks to my guy Jared!! He set down with me, told me... - Q

Thanks to my guy Jared!! He set down with me, told me everything i needed to know. He made sure i drove off the lot with cool car 😎 #5🌟

Outstanding Customer Service - sassy

I have a 2013 Lincoln MKZ and I always take it to FSK, now Ourisman for servicing. The manager, Mr. Mowar( sorry spelling) is a very delightful professional, knowledgeable, people oriented person, He models the behavior which he expects from his staff and they all seem to do a good job. The person whom I deal with most of the time is Ray. He is thorough, patient, knowlegeable and pleasant as well. He is no nonsense and gives great advice. Unlike some service departments which attempt to take advantage of those without that expertise, he explains the entire circumstances and processes. I live in another town but the drive is worth the treatment and care received.