873 Maryland SRT Service Centers

Great Service! - Preston Hyundai Service ROCKS!

The service department was so helpful with an issue I was experiencing with my car. I drive over an hour to specifically go to this dealership for service as the Hyundai dealership closest to me provides poor service, but NOT Preston Hyundai their service department is the BEST! TY for the excellent service each and every time I come in!

My wife and I recently retired to Delaware. On a windy... - atkbbk

My wife and I recently retired to Delaware. On a windy bitter cold Saturday morning while visiting in Denton the front passenger window of my 2014 Mazda CX5 failed to raise. My wife was the passenger and we traveled with a small dog on board. Home was 59 miles away. Driving a long distance under those circumstances would be unbearably cold, noisy and unsafe. Fortunately my wife located Preston Mazda thru her cellphone. We showed up unannounced, cold and desperate. The service dept was booked, but the service manager(s) took us in, made us feel welcome and took care of our problem. We are so grateful and Preston Mazda won our future business. Tom & Trish K.

I took my Nissan Maxima to this dealership for the 50,000 - We4Simmons

I took my Nissan Maxima to this dealership for the 50,000 mile service. It was my first time going there, as I recently moved to the Eastern Shore. After my oil was changed, the Service Advisor came to tell me that they couldn't inspect my brakes because all 20 of the lug nuts on my tires were "swollen" and that the Technician couldn't remove them. ??? They said they could break all 20 lug nuts and conveniently replace them for $477.00. ??? I said no thank you and was reminded that if I get a flat tire, I wouldn't be able to fix it and I would be stuck out on the road. Again I said no thank you. I took my car home and my husband easily removed ALL 20 lug nuts with the lug nut wench without much effort. ??? Needless to say, I can't trust this dealership to service my Maxima. I will not be going back. I'm not sure if it's because I'm a woman or because of my silver hair but I suppose their philosophy is that a sucker is born every minute. As for me, I'll find another dealership.

Terrible service. I was harassed at work to take their... - mdmazda3

Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.

The service was a step above deplorable. It took over 4... - tmarushak

The service was a step above deplorable. It took over 4 full days to diagnose the probelm, which was ultimately accomplished by a call to Chrylser (something that should have been considered as an alternative after one day of the complete inability to determine why the 1.5 year old Grand Cherokke was stalling). The service department was unprofessional, complete with leaving me on hold fro a period of time and hanging up, rather than admitting that they were inexcusably behind schedule.

I felt at home at the dealership. The poeple there was... - redron

I felt at home at the dealership. The poeple there was nice and helpful. I would come back again. I will also tell ohter to come.

My service was on time, and Brian did an excellent job. I... - aunybobonny

My service was on time, and Brian did an excellent job. I like this dealership