870 Maryland SRT Service Centers

I would like to give a shoutout to the service department - mcole155

I would like to give a shoutout to the service department and specifically Kevin Cissel. He put in the effort to make sure repairs were covered by warranty, and my car is riding great after the work that was done. Kudos for excellent customer service, and I look forward to coming back!

Ken Reed in the Service Department was outstanding with - orrison64@gmail.com

Ken Reed in the Service Department was outstanding with assisting us during the repair of our son's 2016 F-150. He not only made sure that the truck was repaired in a timely manner he followed the progress with calls to our son to keep him updated. Ken is knowledgeable and certainly courteous. Ken is truly an asset to The Frederick Motor Company.

Quick, friendly, efficient service all at a great price.. - lizgray75

It was the day before Thanksgiving and I needed a tune up before I left on vacation. I called The Used Car Factory to see if there was any way they could fit me in. Not only did they but they did it with a smile at a great price. When I picked up the car, I met Dave and he was knowledgeable about my car and explained to me what needed to be taken care of and what could wait. I will never take my car anywhere else. Thank you for the outstanding service.

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Love this dealership and love my new MAZDA CX3 - DESMALL257

I came in for a service and left with a brand new CX3 - candy apple red and I love it. Shawn was the sales person always greeting everyone with a smile and kind words and the staff too. I was reluctant but I wanted a new vehicle some time in the future, new but Shawn Recker with his kind and friendly personal persuaded me to see I could get it now and he actually convinced me and made it happen and I am so very glad he did. I am so please this truck was my hearts desire for so long and now I have it. Thank you for a great service, a family friendly dealership and great people like Shawn ! DeeDee Small

Timbrook Nissan always come through with quick and - r_sisler

Timbrook Nissan always come through with quick and profesional service when i need something taken care of my Nissan Altima.

very friendly and courteous. - cosselburn

very friendly and courteous...took my vehicle in right away and had it finished in a very timely manner.

So was just told by Timbrook Kia in Cumberland, MD that - EWestfall

So was just told by Timbrook Kia in Cumberland, MD that the “Product Improvement Campaign” for overheating 2nd row seat rails is in fact a 2 service appointments process. The first appointment is “to see what kind of seats” are in the vehicle so they can order the appropriate parts! I bought the car from them, I had the first oil change done by them, they have my VIN # which he used to look up my Carnival while I was on the phone but all of a sudden they don’t know what kind of seats I have? Goodbye!

Service Department - K.Catron

I had an excellent experience in the service department and with the calls I've made to the service department. Monica and Amy remembered who I was , which vehicle I owned and even knew the problem I was concerned about. Chris , the mechanic explained everything to me in detail. I feel this is exceptional service. I want to thank them for helping me and being so patient, as I haven't owned a vehicle in quite a while and needed all the information about my car I could get. I feel I could call with any problem I had however simple it could be and I would be treated with patience and dignity. I am a consumer who appreciates good service, its important to me to feel comfortable with the people I am dealing with. I will continue to come back to have my car serviced when and if needed.

I enjoy bringing my car into Toyota’s service department... - gunnerrick

I enjoy bringing my car into Toyota’s service department because I know they are going ensure my car is running like new when I leave. Not only do I get the required maintenance but the double check to make every else is in good working order. Prevented maintenance is the key!